HR Manager

Job Title: HR Manager

Department: Human Resources

Reporting to: Chief Operating Officer / General Manager – Corporate Affairs

Location: Corporate Office, Kozhikode, Kerala

Experience Required: 10–12 years in Human Resource Management (preferably from Finance / Multi-branch service sector)

Position Overview

The HR Manager will play a pivotal role in shaping the Society's human capital framework across multiple states and branches. This role requires a balance between strategic HR leadership and hands-on operational management to ensure people excellence, compliance, and alignment with the Society's cooperative values.

The incumbent will be responsible for developing and implementing HR policies, systems, and processes that strengthen performance, employee engagement, capability development, and organizational culture across all locations.

Key Responsibilities

1. Strategic HR Planning & Organization Development

• Design and implement HR strategies aligned with the Society's business growth and expansion roadmap.
• Support the leadership team in organizational structuring, manpower planning, and branch-level staffing.
• Establish standard HR systems, policies, and procedures across all regions to ensure uniformity and efficiency.
• Lead initiatives that align HR practices with cooperative principles and member service goals.

2. Talent Acquisition & Deployment

• Manage end-to-end recruitment for positions across Corporate Office, Regional Offices, and Member Service Centres (branch network).
• Partner with department heads to forecast manpower needs based on business projections.
• Develop talent pipelines through academic and professional institution linkages, especially in finance and customer service domains.
• Oversee onboarding, induction, and cultural integration programs to enhance employee belongingness.

3. Performance Management & Capability Building

• Implement a transparent, merit-based performance management system linked to organizational goals.
• Drive annual appraisal and goal-setting processes across branches and departments.
• Identify learning needs and coordinate training on regulatory compliance, sales excellence, service quality, and leadership.
• Establish career progression and succession planning frameworks for key roles.

4. Employee Engagement, Culture & Communication

• Promote a culture rooted in trust, integrity, cooperation, and service excellence, reflecting the Society's core ethos.
• Plan and execute employee engagement and recognition programs to boost morale and retention.
• Develop effective internal communication channels across branches to ensure organizational alignment.
• Act as an advisor to management on people-related strategies to enhance workforce motivation and member service quality.

5. Statutory Compliance & Governance

• Ensure compliance with labour laws, cooperative regulations, PF, ESI, gratuity, and professional tax across all operating states.
• Maintain up-to-date HR documentation and records in line with the Multi-State Co-operative Society's regulatory framework.
• Coordinate HR audits and compliance reporting to the Corporate Office and statutory authorities.
• Supervise branch-level HR officers for adherence to employment and operational norms.

6. HR Operations & Administration

• Manage payroll processing, attendance, leave, and employee database through HRMS or centralized system.
• Oversee branch-level HR administration, transfers, disciplinary processes, and grievance handling.
• Maintain data confidentiality and ensure ethical standards in all HR operations.

7. Employee Welfare & CSR Alignment

• Design and manage welfare programs aligned with Society's member-first philosophy.
• Collaborate with the CSR team to integrate employee volunteering and community outreach initiatives.
• Promote a healthy work-life balance and safe workplace culture across branches.

Qualifications & Competencies

Educational Qualification:

• MBA / MSW / PGDM in Human Resource Management (mandatory).
• Additional certification in Labour Law, Industrial Relations, or HR Analytics will be an advantage.

Experience:

• 10–12 years of progressive experience in HR roles, preferably in banking, NBFC, or financial services sector.
• Female candidate with immediate joiners are preferred.
• Proven experience in multi-location HR management and handling 200+ workforce.

Skills & Attributes:

• Strong understanding of HR compliance, payroll, and branch-level HR operations.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proficiency in HR systems and data-driven decision-making.
• Fluent in English and Malayalam (Hindi and Bengali proficiency preferred due to multi-state operations).
• High ethical standards, commitment to transparency, and cooperative values.

Key Personal Attributes

• Empathetic leader with people-first orientation.
• Process-driven, proactive, and disciplined.
• Ability to work under pressure and manage diverse teams across geographies.
• Strategic thinker with hands-on problem-solving ability.

Compensation

• Competitive salary package commensurate with experience and industry standards.
• Statutory benefits (PF, ESI, gratuity, leave, etc.)

Job Types: Full-time, Permanent

Pay: ₹40, ₹60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person