Assistant Cluster Manager

4 hours ago

Bengaluru, Karnataka, India Chai Point Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Cluster Manager / Assistant Cluster Manager Retail Operations

Company: Chai Point

Location: Bangalore

Role Summary

As a Cluster Operations Manager at Chai Point, you will lead the operations and performance of a group of retail stores across your assigned cluster. You'll be responsible for ensuring excellence in store operations, team productivity, customer satisfaction, and profitability. This role demands strong leadership, analytical ability, and a passion for delivering a consistent Chai Point experience across all touchpoints.

Key Responsibilities

Operational Excellence

  • Manage the end-to-end operations of 8–12 Chai Point retail stores in the cluster.
  • Ensure smooth day-to-day operations including store opening/closing, cleanliness, and adherence to SOPs.
  • Drive high standards of product quality, hygiene, and customer service across all stores.
  • Conduct regular store audits and ensure timely closure of action points.

People & Performance Management

  • Lead, coach, and motivate Store Managers and on-ground teams to deliver operational targets.

    Ensure adequate manpower planning, training, and productivity across all stores.
  • Conduct regular reviews and performance discussions to drive engagement and accountability.

Sales & Revenue Growth

  • Own and drive cluster-level sales, revenue, and profitability targets.
  • Implement local marketing activities and drive store-level promotions to increase footfall.
  • Analyze sales trends and customer feedback to identify opportunities for growth.

Inventory & Cost Control

  • Monitor and manage inventory levels, wastage, and consumption at each store.
  • Ensure adherence to cost control parameters and reduction in operational losses.
  • Work closely with the supply chain to ensure timely availability of raw materials and packaging.

Customer Experience

  • Ensure consistent and superior customer experience through regular feedback and service audits.
  • Handle escalations and ensure timely resolution of customer concerns.
  • Promote a customer-first culture across the team.

Data & Reporting

  • Track and report daily store performance metrics (sales, footfall, conversion, shrinkage, etc.).
  • Use data insights to drive operational improvements and decision-making.
  • Present regular reports on cluster performance and improvement plans.

Qualifications

  • Bachelor's degree (preferably in Hospitality, Retail Management, or Business Administration).
  • 5–8 years of experience in retail / QSR / food & beverage operations, with multi-store management exposure.
  • Proven ability to manage large teams and multiple outlets in a fast-paced environment.

Key Skills

  • Retail operations management
  • Team leadership & performance coaching
  • Sales & profitability management
  • Customer experience management
  • Inventory control & cost optimization
  • Data-driven decision making (Excel / MIS tools)

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