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IT - Desktop and Network Support | Thane
2 weeks ago
JD
Desktop & End-User Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, scanners, etc.)
- Troubleshoot hardware, OS (Windows/Mac), and software issues
- Provide Level 1 and Level 2 support to internal users onsite and remotely
- Manage user accounts, permissions, and profiles (Active Directory, O365)
Network Support:
- Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connections
- Install, configure, and manage network switches, routers, firewalls
- Troubleshoot network connectivity issues (wired/wireless)
- Work with ISPs and vendors to resolve outages and latency issues
Switches & Network Devices:
- Configure and manage managed/unmanaged switches (VLANs, port security, etc.)
- Basic knowledge of routing protocols and IP addressing
- Ensure proper cabling and patch panel management
Protocols & Infrastructure:
- Basic understanding of common networking protocols (TCP/IP, DNS, DHCP, FTP, SSH, SNMP)
- Monitor network performance and usage patterns
- Maintain and update network documentation and diagrams
Security & Compliance:
- Implement basic security best practices (patch management, antivirus, firewall settings)
- Assist with audits, backups, and disaster recovery planning
- Enforce IT policies and procedures across systems
Required Skills & Qualifications:
- Bachelors degree in Computer Science, IT, or related field (or equivalent experience)
- 23 years of relevant IT support experience
- Hands-on experience with Windows OS, networking devices, and IT tools
- Good understanding of IP addressing, subnetting, and network troubleshooting
- Strong communication and documentation skills
- Ability to prioritize and work independently under pressure
5days working
Shift Timing - 6pm to 4am