Sr. IT

JD

Desktop & End-User Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, scanners, etc.)
• Troubleshoot hardware, OS (Windows/Mac), and software issues
• Provide Level 1 and Level 2 support to internal users onsite and remotely
• Manage user accounts, permissions, and profiles (Active Directory, O365)

Network Support:

• Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connections
• Install, configure, and manage network switches, routers, firewalls
• Troubleshoot network connectivity issues (wired/wireless)
• Work with ISPs and vendors to resolve outages and latency issues

Switches & Network Devices:

• Configure and manage managed/unmanaged switches (VLANs, port security, etc.)
• Basic knowledge of routing protocols and IP addressing
• Ensure proper cabling and patch panel management

Protocols & Infrastructure:

• Basic understanding of common networking protocols (TCP/IP, DNS, DHCP, FTP, SSH, SNMP)
• Monitor network performance and usage patterns
• Maintain and update network documentation and diagrams

Security & Compliance:

• Implement basic security best practices (patch management, antivirus, firewall settings)
• Assist with audits, backups, and disaster recovery planning
• Enforce IT policies and procedures across systems

Required Skills & Qualifications:

• Bachelors degree in Computer Science, IT, or related field (or equivalent experience)
• Min 4 years of relevant IT support experience
• Hands-on experience with Windows OS, networking devices, and IT tools
• Good understanding of IP addressing, subnetting, and network troubleshooting
• Strong communication and documentation skills
• Ability to prioritize and work independently under pressure

5days working

Shift Timing - 6pm to 4am