Product Operations Specialist

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role

As a Product Operations Specialist, you will play a pivotal role in driving operational excellence within the product management team. You will streamline workflows, improve cross-team communication, and leverage data-driven insights to enhance product outcomes. This role is ideal for a strategic thinker with a passion for operational efficiency and the ability to manage multiple priorities effectively.

Key Responsibilities

Data Analysis & Reporting

- Monitor and analyze key performance indicators (KPIs) to uncover actionable insights for product improvements.

- Create and maintain dashboards and reports to ensure stakeholders have visibility into product performance.

User Research & Customer Enablement

- Organize and analyze user research interviews, surveys, beta tests, and feedback to uncover growth opportunities.

- Develop detailed support articles and resources to empower customers to work autonomously and reduce support ticket volume.

Product Launch Planning & Execution

- Oversee product launch activities, ensuring seamless coordination across teams.

- Conduct post-launch analysis to identify opportunities for improvement.

Stakeholder Communication & Collaboration

- Facilitate effective communication between product teams and stakeholders regarding project updates and expectations.

- Maintain a knowledge transfer cadence with Support and Success teams to keep them informed about initiatives and roadmaps.

Qualifications:

- 1-3 years of experience in Product Operations, Operations, Data Analytics, or related fields.

- Proven experience working with cross-functional teams (e.g., Engineering, Design, Product Management, Support & Success).

Technical Skills

- Proficiency in data analysis and visualization tools (e.g., MongoDB, Excel, Tableau, Pendo/MixPanel).

- Experience with project management tools (e.g., ClickUp, Freshdesk, JIRA).

Soft Skills

- Strong ability to assess risks and provide actionable recommendations.

- Excellent communication skills to translate business requirements into non-technical & technical terms.

- Detail-oriented with strong organizational and multitasking skills.

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. 

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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