Delivery Manager

Associate Manager

Summary

As the Manager, you will play a crucial role in shaping and executing our product implementation strategy. You will lead a team of talented developers, testers, business Analysts to design, develop, and maintain products.

Your role in our mission Essential Job Functions Manages applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients. Manages end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns and center operations. Creates alternative approaches for client needs as warranted. Ensures fiscal control by developing, monitoring and adjusting medium to large account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives. Recommends and implements changes or adjustments as appropriate. Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results. Creates and implements alternative strategies as needed. Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions. Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs. Maintains expertise in management of client relationships and applications outsourcing, understands applications development methodology, best practices and principles, while sharing and collaborating with other team members. Uses appropriate practices and principles as warranted for client situations. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, management information systems, accounting or related field preferred Nine or more years of applications development experience Five or more years of leadership or supervisory experience Experience working with contracts and finance and accounting Experience working with computer industry Experience working with company products and services Experience working with computer systems and their use Experience working with customer technology and support requirements Experience working with application development and maintenance best practices Experience working with generally accepted accounting principles and accounting software Other Qualifications Good leadership skills to coordinate, oversee, develop and lead team members Strong communication skills Relationship building skills Strong interpersonal and presentation skills for interacting with team members and clients Strong analytical What we're looking for

1. Team Leadership: Lead, mentor, and inspire a cross-functional team of developers, testers, business Analysts, fostering a collaborative and innovative work environment.
2. Oversee Product Implementation: You'd be the primary person responsible for the software development, maintenance and support from the offshore team for client environment. Ensure that teams are on track to deliver committed work as per RFP scope.
3. Address blockers/Impediments: Ensure the impediments blocking the teams are resolved timely. Work with the SMEs, PMs, capability teams to understand the blockers and involve right stakeholders to see they are addressed timely.
4. Quality Assurance: Establish and enforce quality standards, ensuring the deliverables done by the team meet quality standards prescribed by the organization.
5. Cross-functional Collaboration: Collaborate with cross-functional teams, including Architects, SMEs, capability teams, to understand business needs and translate them into incremental products.
6. Maintain metrices and KPIs: Maintain the metrices and KPIs and should be able to present it with leadership team to review as needed.
7. Security and Compliance: Ensure that data handling practices adhere to data security and compliance standards, such as GDPR, HIPAA, or other relevant regulations.
8. Documentation: Maintain comprehensive documentation as Gainwell product implementation process.
9. Budget and Resource Management: Manage the budget and resources for the Data Engineering and Business Intelligence teams, ensuring efficient allocation and cost-effective operations.
10. Conflict Management: Engage to see that inter/intra team conflicts are resolved timely and they don't hinder the team's deliverables.

What you should expect in this role

Remote work environment

Experience LevelMid Level

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