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Customer Support Coordinator
2 weeks ago
About Inkle
Inkle is a US tax & accounting software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. Inkle launched in 2022, and already serves well over 500 US companies, and we're growing fast. We're backed by leading global VC funds.
About The Team And This Role
We are looking for a highly organized and detail-oriented
Support Coordinator
to join our team. In this role, you'll ensure the accuracy, consistency, and completeness of customer records, documentation, and operational workflows. Your work will be critical in maintaining smooth backend processes that directly support an exceptional customer experience.
Responsibilities
- Data Management & Entry: Maintaining accurate and up-to-date customer data across all systems by entering information, checking for errors, and correcting inconsistencies.
- Documentation & Organization: Organizing and managing documents, files, and internal knowledge bases so that teams can easily access the correct information when needed.
- Operational Task Management: Handling day-to-day operational tasks such as updating records, tracking open items, and monitoring deadlines to make sure all tasks are completed on time.
- Data Collection & Tracking: Gathering, reviewing, and verifying key data points while spotting and fixing errors in the data.
- Process Optimization: Identifying opportunities to improve recurring tasks and workflows by suggesting simpler, more efficient ways of working and supporting the implementation of new processes.
- Cross-Functional Support: Working closely with customer support, product, and delivery teams to share information, align on updates, and ensure smooth coordination across functions.
- Technical Issue Coordination: Collaborating with engineering teams to track, prioritize, and resolve technical issues that are escalated, while ensuring updates are communicated clearly to all stakeholders.
Requirements
- 0–3 years of experience in operations, support, or back-office coordination (preferably in a SaaS, fintech, or compliance-related environment but not mandatory).
- Strong organizational and multitasking skills — able to manage multiple data streams without letting details slip.
- Familiarity with tools like Notion, Google Drive, Airtable, Slack, and/or CRM platforms.
- Excellent written and verbal communication skills.
- High level of accuracy and reliability; you take pride in clean, consistent work.
- A proactive, problem-solving mindset and a willingness to take ownership of repetitive yet business-critical tasks.
- Experience working in cross-functional teams or with is a plus.
Benefits That We'll Provide
- Highly competitive salary: Inkle offers a competitive compensation package benchmarked to local norms in Bangalore and San Francisco.
- Stock option scheme - all Inkle employees receive generous stock options with very favourable terms.
- Health insurance - all Inkle employees are covered under Group Medical Insurance policy.
- Relocation allowance - Inkle provides a one-time expense allowance to cater for moving costs when you join the office in Bangalore.
- Inkle has a very generous leave policy. This includes 1 day of Period Leave per month for all female employees.
- Inkle employees are granted 10 work-from-home days (per year pro-rated). This is on top of their leave.
- A comfortable, fun and safe office environment in the heart of Bangalore with great transport links and eateries nearby.
- All employees receive Macbooks and external monitors as required.
Diversity Statement
Inkle is committed to building a diverse and inclusive culture that promotes our belief in humanity excelling when we celebrate our differences. We are an equal opportunity provider and invite applicants from all backgrounds.
