is hiring For US Backoffice

2 weeks ago

Navi Mumbai, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Looking for Backoffice Associates for Airoli(Navi Mumbai) Location

Work location : Airoli Exp: 0 -36months Non Voice Process (2 Side Cab)Evening Shift only

Role & responsibilities

Associate (Process: HR operations)

Work Experience

0-36 months

Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience - Any/Basic MS Excel Category

Back office/Data handling or data management Working Conditions

Fixed Evening shift (5 days working). Saturdays and Sundays are fixed off.

1 Year of Service Agreement Applicable.

Education Skills -Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM

Technical graduate, B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days

Mandatory Note - Candidates should be flexible to work in Evening shift only

- carry hardcopy of resume, your original ID Card (Aadhaar and PAN)

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