Software Support Executive

4 days ago


Bagh Swaniya Bhopal Madhya Pradesh, India eR4u Technologies Pvt Ltd. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Location - Bhopal

Experience -1 to 5 years

Education - B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree /

Any Specialisation

Salary - (As per the experience and Interview)

Tech Support for ERP: eR4u –

We are looking for a Software Support Executive for an ongoing software service that ensures

the maintenance of a ready software solution. This service includes troubleshooting client

issues, resolving queries, handling client inbound and outbound calls.

Responsibilities

■ Conduct online training sessions for newly onboarded clients.

■ Answer to the customers' technical issues through incoming & outgoing calls.

■ Diagnose, troubleshoot, and identify solutions to resolve customer issues.

■ Follow standard procedures for the proper escalation of unresolved issues to the

appropriate internal teams.

■ Provide prompt and accurate feedback to customers.

■ Ensure proper recording and closure of all issues.

■ Prepare accurate and timely reports.

■ Document knowledge in the form of knowledge base tech notes and articles.

Requirement

■ Should have knowledge in the software industry & Call based Client support

■ High customer and service orientation

■ Proven working experience in technical support,

■ At best, practical help desk or customer support experience

Skill :

■ Strong problem-solving skills.

■ Excellent client-facing skills.

■ Excellent written and verbal communication skills

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person



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