Software Support Engineer
3 days ago
Location - Bhopal
Experience -0 to 4 years
Education -B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree / Any Specialisation
Salary - (As per the experience and Interview)
We are looking for a Software Support Executive is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates.
Responsibilities
■ Should perform online & offline demos for clients.
■ Providing help and answers to the customers' technical issues through incoming & outgoing calls.
■ Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
■ Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
■ Provide prompt and accurate feedback to customers.
■ Ensure proper recording and closure of all issues.
■ Prepare accurate and timely reports.
■ Document knowledge in the form of knowledge base tech notes and articles.
Requirement
■ Should have knowledge in the software industry & online Client support
■ High customer and service orientation
■ Proven working experience in enterprise technical support,
■ At best, practical help desk or customer support experience
Skill :
■ Strong problem-solving skills.
■ Excellent client-facing skills.
■ Excellent written and verbal communication skills.
Intrested candidates can share theit resume on WA or directly come for interview at TBI Technologies
Address: 451/452, 4th Floor, Pacific Business Center, Hoshangabad Rd, above DMart, Bhopal, Madhya Pradesh
Job Types: Full-time, Permanent
Pay: ₹10, ₹20,000.00 per month
Ability to commute/relocate:
- Bagh Swaniya, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- .NET: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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