Software Support Engineer

4 days ago

Bagh Swaniya Bhopal Madhya Pradesh, India ER4U Full time ₹ 2,40,000 per year

Location - Bhopal

Experience -0 to 4 years

Education -B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree / Any Specialisation

Salary - (As per the experience and Interview)

We are looking for a Software Support Executive is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates.

Responsibilities

■ Should perform online & offline demos for clients.

■ Providing help and answers to the customers' technical issues through incoming & outgoing calls.

■ Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

■ Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.

■ Provide prompt and accurate feedback to customers.

■ Ensure proper recording and closure of all issues.

■ Prepare accurate and timely reports.

■ Document knowledge in the form of knowledge base tech notes and articles.

Requirement

■ Should have knowledge in the software industry & online Client support

■ High customer and service orientation

■ Proven working experience in enterprise technical support,

■ At best, practical help desk or customer support experience

Skill :

■ Strong problem-solving skills.

■ Excellent client-facing skills.

■ Excellent written and verbal communication skills.

Intrested candidates can share theit resume on WA or directly come for interview at TBI Technologies

Address: 451/452, 4th Floor, Pacific Business Center, Hoshangabad Rd, above DMart, Bhopal, Madhya Pradesh

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Ability to commute/relocate:

  • Bagh Swaniya, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • .NET: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

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