International Tele Caller Executive

2 weeks ago

Bagh Swaniya Bhopal Madhya Pradesh, India Coderlly Software Pvt Ltd Full time

**Position**:International Telecaller (Day/Night Shift)

**Department**:Sales & Business Development

**Reports To**:Team Lead/Sales Manager

**Job Summary**:
**Key Responsibilities**:
**Outbound Calling**:

- Make a minimum of 150 outbound calls daily to prospects in international markets, primarily the USA/ Canada/ Australia.
- Introduce CaseFox, explain its features, and highlight its value proposition to potential clients.

**Lead Qualification**:

- Engage prospects in meaningful conversations to understand their needs and qualify leads.
- Identify decision-makers and key stakeholders to ensure effective follow-ups.

**Meeting/ Demo Scheduling**:

- Schedule product demos and meetings for the sales team using cloud-based scheduling tools.
- Ensure all scheduled appointments are accurately logged and handed over to the sales team.

**CRM Updates**:

- Maintain detailed and accurate records of all call outcomes and prospect interactions in the CRM system.
- Track lead progress and update statuses to ensure a seamless sales process.

**Target Achievement**:

- Meet and exceed daily, weekly, and monthly targets for calls, qualified leads, and scheduled demos.
- Consistently strive to improve performance metrics and contribute to team goals.

**Customer Interaction**:

- Handle objections and provide basic information to prospects in a professional and confident manner.
- Build rapport with prospects to create a positive impression of CaseFox.

**Process Adherence**:

- Follow the defined calling scripts, workflows, and compliance guidelines.
- Stay updated on product features, industry trends, and competitor offerings to effectively address prospect queries.

**Qualifications & Skills**:

- Education: Bachelor’s degree or equivalent.
- Experience: 1+ years of experience in international telecalling, BPO, or SaaS sales.
- Familiarity with CRM tools and cloud-based software is preferred.
- Language Proficiency: Excellent command of US English (written and verbal) with a neutral accent.
- Ability to communicate clearly and professionally with an intellectual customer base.
- Technical Skills: Basic understanding of SaaS products

**Soft Skills**:

- Strong convincing and negotiation skills.
- Ability to work independently and manage time effectively.
- High level of professionalism and a customer-centric approach.
- Adaptability to work in day or night shifts as required.
- **Shift Timings**: Day/Night shifts (as per business requirements).
- **Incentives**: Performance-based incentives tied to call targets and lead conversions.
- **Tools Provided**: CRM software, cloud-based scheduling tools, and comprehensive training.

**Why Join CaseFox?**
- Be part of a fast-growing SaaS company with a global customer base.
- Opportunity to work in a dynamic, target-driven environment.
- Competitive salary with attractive incentive structures.
- Continuous learning and professional development opportunities.
- Free lunch at office

Pay: ₹8,086.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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