Floor Manager
1 week ago
Position Overview
The Floor Coordinator (FC) plays a key role in ensuring seamless coordination and operational support within assigned SBI branches or administrative offices.
This role combines administrative management, customer facilitation, facility coordination, and inter-departmental communication to maintain high operational standards across the floor.
Key Responsibilities
- Act as the first point of contact on the floor for both staff and visitors, ensuring smooth day-to-day operations.
- Coordinate and communicate between branch staff, Administrative Office (AO), Regional Business Office (RBO), and support vendors.
- Assist customers in navigating banking services, including guiding them toward self-service options (ATMs, kiosks, YONO, UPI, Internet Banking, etc.).
- Monitor housekeeping and facility activities, ensuring cleanliness, maintenance, and stock availability (stationery, utilities, etc.).
- Report daily operational updates and issues to the AO or HR coordinator, maintaining activity trackers and checklists.
- Ensure adherence to organizational standards, safety protocols, and operational guidelines.
- Support in organizing meetings, audits, and administrative events within the branch or office premises.
- Escalate service issues (IT, housekeeping, maintenance, etc.) to the concerned teams for resolution.
- Maintain accurate documentation, attendance records, and daily reports for audit or management review.
Required Skills & Attributes
- Excellent communication and coordination skills.
- Ability to multitask and manage multiple operational activities effectively.
- Basic understanding of banking processes or facility management functions.
- Proficiency in MS Office tools (Word, Excel, Outlook) for report generation and tracking.
- Positive attitude, professionalism, and a proactive approach to problem-solving.
- Customer service orientation with attention to detail.
Qualification & Experience
- Minimum Qualification: Graduate in any discipline (B.A., B.Com, BBA preferred).
- Experience: 1–3 years in facility coordination, admin support, customer service, or operations roles.
- Freshers with strong interpersonal and communication skills may also be considered.
Work Schedule
- Location: AO Panchkula and nearby branches under RBO (Pinjore, Taraori, Indri, Gharanunda).
- Timing: As per SBI branch operational hours.
Job Types: Full-time, Internship
Contract length: 6 months
Pay: ₹14, ₹22,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Floor Coordinator: 1 year (Required)
- Operation Support: 1 year (Required)
- Customer Facilitation: 1 year (Required)
Location:
- Panchkula, Haryana (Preferred)
Work Location: In person
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