International Voice/Non Voice Process
17 hours ago
Job Description
We are hiring Customer Support Executives for an International Voice / Non-Voice Process in Bangalore. The role involves handling customer interactions for international clients through calls, emails, or chat, ensuring excellent service quality and customer satisfaction.
Key ResponsibilitiesVoice Process
- Handle inbound/outbound calls from international customers (US/UK/Australia)
- Understand customer concerns and provide accurate resolutions
- Follow communication and quality standards
- Update customer details in CRM systems
Non-Voice Process
- Respond to customer queries via email and live chat
- Manage tickets and ensure timely resolution
- Maintain high accuracy and productivity levels
- Adhere to process guidelines and SLAs
Job Types: Full-time, Fresher
Pay: ₹325, ₹375,000.00 per year
Application Question(s):
- Notice Period?
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- International voice process: 1 year (Preferred)
- International Chat process: 1 year (Preferred)
Location:
- Bangalore, Karnataka (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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