Technical Support Engineer I

Location: Hyderabad, India.
Who are we?
At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way.

Your Role
You will join us at Celigo's CloudExtend team whose mission is to supercharge enterprise user productivity. CloudExtend products uniquely meld best-of-breed enterprise systems with ubiquitous consumer applications with a strong focus on user experience and deep insightful integration. You will play a significant role in redefining how businesses from Fortune 500s to small boutiques experience and interact with cloud systems such as NetSuite, , Google, Microsoft 365, Slack, and more.

Key Responsibilities

• Technical Support & Troubleshooting: Provide front-line technical support to users, diagnose and resolve software issues, and ensure the timely resolution of problems.
• Bug Fixing & Issue Resolution: Assist in identifying, reporting, and fixing application bugs using technologies such as .NET, MongoDB, Angular, and JavaScript.
• System Monitoring & Performance: Monitor system performance, track and address issues in production environments, and ensure smooth software operations.
• Collaboration: Work closely with development teams to understand new features and assist with deployment and troubleshooting.
• Documentation: Create and maintain technical documentation for troubleshooting procedures, deployment steps, and issue resolution.
• Continuous Learning: Stay up-to-date with industry best practices, emerging technologies, and software trends to continuously improve technical skills.

Skills Required

• Technical Skills:

• AWS: Basic experience with AWS EC2, S3, Lambda, ECR, CDK and CodePipeline for deploying and maintaining applications.

• .NET: Familiarity with C#, .NET Core, and Web API development, with the ability to troubleshoot and resolve issues in .NET applications.
• MongoDB: Basic knowledge of MongoDB, including querying, troubleshooting performance issues, and basic database management.
• Angular: Hands-on experience with Angular for building and troubleshooting web applications, including data binding and component architecture.

• JavaScript​: Proficiency in JavaScript, including understanding of asynchronous programming, error handling, and debugging

• .Additional Skills

• :Familiarity with version control tools such as Git for code management and collaboration

• .Basic knowledge of AWS CloudWatch or other logging/monitoring tools to troubleshoot and monitor applications
• .Familiarity with CI/CD pipeline setup using Azure DevOps and AWS CodePipeline for continuous integration and automated deployments
• .Familiarity with Docker, and Kubernetes for containerized deployments.
• Basic experience with AWS CloudFormation, CDK templates to manage infrastructure in cloud environments

.Desired Skills And Attribute

• sStrong problem-solving skills with the ability to troubleshoot complex technical issues
• .Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders
• .Ability to work independently and as part of a collaborative team
• .Eagerness to learn and grow in the areas of cloud technologies, CI/CD processes, and modern software development practices
• .Strong attention to detail, ensuring software quality and reliability

.Why You'll Love It Her

• eEverything Integrated. Our integration platform allows you to integrate any business application to any other business application
• .Startup Environment. The CloudExtend team acts as a startup inside of a larger, well funded startup where an innovation mindset is encourage
• dAutomation Nation. We're the only iPaaS to automate business processes across multiple cloud applications using a single pre built integration
• .Celigo Values. Celigo's guiding principles and beliefs help shape our mission and work environment, and that we want to foster and reinforce as we scale
• .Take A Stand. We're a company that stands for something. Celigo's Taking a Stand initiative has the goal to promote diversity, equity, and inclusion.
• Work. Life. Balanced. Starting your first year, we offer 3-weeks of vacation, plus holidays to recharge and spend time with family and friends
• .Perks. We offer a strong benefits package, a tech stipend, recognition opportunities, and many other cool perks

.Hundreds of applications. Thousands of business processes. Millions of combinations
.ONE iPaaS
.Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
.