
Technical Support Specialist
15 hours ago
The Service Desk Agent is the primary point of contact for customers seeking assistance with Microsoft software, hardware, and services.
- Main Responsibilities:
- Troubleshoot and resolve technical issues via phone, chat, or email,
- Deliver timely and effective solutions to ensure customer satisfaction,
- Become an expert in Microsoft products, including Windows, Office, and Microsoft365,
- Stay updated on product updates, patches, and known issues,
- Guide customers on utilizing self-help resources and online documentation,
- Elevate complex issues to higher tiers when necessary,
- Document interactions, solutions, and follow-up actions in the support system
- Essential Requirements:
- Excellent communication skills,
- Availability to work US shift timings,
- Completion of specific and dedicated training programs set by the client,
- Flexibility to adapt to changing shifts and 100% WFO (no hybrid)
This role requires a unique blend of technical expertise and interpersonal skills to provide seamless support to customers.
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