Lead ServiceNow Developer

20 hours ago

Gurgaon, Haryana, India GSPANN Technologies, Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location:
Gurugram / Hyderabad

Experience Level:
9+ years

Employment Type:
Full-time

Job Summary:

We are seeking a highly skilled and experienced
ServiceNow Developer
to join our ITSM team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.

Key Responsibilities:

  • Provide
    support
    for ServiceNow platform issues, including root cause analysis and permanent fixes.
  • Develop and maintain custom applications, workflows, and integrations within ServiceNow.
  • Collaborate with process consultants to align platform capabilities with ITIL best practices.
  • Manage and optimize the
    CMDB
    , ensuring data integrity and alignment with configuration management processes.
  • Lead technical discussions and provide guidance to L2/L3 support teams.
  • Work closely with project managers to support ServiceNow-related project deliverables.
  • Perform impact analysis and implement changes following change management protocols.
  • Monitor platform performance and implement proactive measures to ensure high availability.
  • Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:

  • Proven experience in
    ServiceNow development and administration
    (minimum 6 years).
  • Strong understanding of
    ITSM and ITIL frameworks
    .
  • Hands-on experience with
    CMDB design, implementation, and maintenance
    .
  • Experience in
    process consulting
    and aligning technical solutions with business processes.
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and stakeholder management abilities.
  • ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

Company Description:

GSPANN Technologies, Inc. is a US-based consulting services provider specializing in Enterprise Content Management (ECM), Business Intelligence, Big Data, Mobility, and DevOps solutions. Since 2004, the company has partnered with Fortune 1000 organizations to deliver effective strategy, architecture, implementation, and support. Leveraging a blended on-site, off-site, and offshore model, GSPANN ensures cost-effective project execution while maximizing clients' technology investment. With a team comprising subject-matter experts, project managers, and consultants, GSPANN empowers businesses to achieve their goals through high-quality technical solutions.

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