quality leader

About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...

Job Overview:We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.Key Responsibilities:Lead a team of 20+ agents in an international voice support environment. Monitor and manage...

We are looking for a skilled Team Leader to join our team in the Domestic sector. The ideal candidate will have 6 to 10 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.Roles and ResponsibilityLead and manage a team of domestic operations to achieve business objectives.Develop and implement strategies to improve team...

Company DescriptionTech Mahindra is a global leader in technology consulting and digital transformation, providing innovative solutions to enterprises across various industries. With 150,000+ professionals in over 90 countries, the company partners with 1100+ clients to deliver a comprehensive range of services, including IT, business process services,...

Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.KRA:Plan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain and discuss Plans of Action with agents to ensure smooth...

Role OverviewPosition Title: Team Leader - Process R&DRole Band : L1Location : HyderabadPurpose:Lead the design, development, and scale-up of safe, robust, and cost-efficient chemical processes that meet client specifications for quality, yield, and timelines.Objective:Ensure on-time delivery with scientific rigor, data-driven decision-making, and...

Role & responsibilitiesResponsible for the end-to-end operations deliveryActs as an interface between the client team and operations delivery team for any day-to-day issues in operationsEnsure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performanceIdentify process improvement areas and take...

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

Job Description SummaryYou will be part of the core team at GE Vernova Electrification Software (GEV ESW) Business that is using software to enable de-carbonized future of energy by designing, building and delivering software applications & services for next generation Grid Software that is used by 40% of the world's power utilities today. As a Director for...

Job Description SummaryYou will be part of the core team at GE Vernova Electrification Software (GEV ESW) Business that is using software to enable de-carbonized future of energy by designing, building and delivering software applications & services for next generation Grid Software that is used by 40% of the world's power utilities today. As a Director for...