Infrastructure & VMS Support Engineer (Onsite)
2 days ago
Position: Infrastructure & VMS Support Engineer (Onsite)
Location: Chennai
Type: Full-Time, Onsite
Reporting to: Project/IT Manager
Role Overview
The Infrastructure & VMS Support Engineer will be responsible for setting up, configuring, and maintaining IT infrastructure, including servers, switches, cabling, and Video Management Systems (VMS) with CCTV. The engineer will act as the first line of support for troubleshooting infrastructure and VMS-related issues, ensure proper documentation, and provide timely escalation and resolution.
Key Responsibilities
- Infrastructure Setup & Configuration
Rack and stack servers as per approved layouts.
Configure BIOS, RAID, and perform firmware updates.
Install and configure operating systems (Linux/Windows).
Set up virtualization environments, if required.
- ToR Switch & Networking
Mount and configure Top-of-Rack (ToR) switches with OEM/vendor support.
Configure VLANs, trunking, STP, LACP, and other Layer 2 protocols.
Provide network troubleshooting and connectivity support.
- Cabling & Hardware Deployment
Install patch panels and structured cabling between servers and switches.
Ensure proper labeling and documentation of cabling infrastructure.
Support the deployment of CCTV cameras and VMS software.
- Troubleshooting & Support
Diagnose and resolve issues related to servers, workstations, networking, and VMS software.
Provide timely onsite and remote support during business hours.
Ensure availability for critical issue resolution within 2 hours of reporting.
- Communication & Coordination
Collaborate with OEMs, vendors, and the Hitachi team for deployment and escalations.
Attend customer calls, virtual meetings, and provide status updates.
Maintain clear documentation of setups, incidents, and resolutions.
Qualifications & Skills
Education: B.Tech / B.E. / M.Tech or equivalent degree in Computer Science, IT, Electronics, or related field.
Experience: 2–5 years in IT infrastructure setup, networking, or VMS/CCTV support.
Technical Skills:
Server configuration, OS installation (Linux/Windows).
Networking (VLANs, STP, LACP, trunking, switch configuration).
Structured cabling and patch panel management.
VMS software installation and CCTV deployment.
Soft Skills:
Strong troubleshooting and problem-solving skills.
Good communication in English, Hindi, and basic Tamil.
Ability to coordinate with vendors and customers.
Other Requirements:
Onsite availability in Chennai for 8 hours per business day (excluding holidays).
24x7 phone availability for escalation support.
Ability to be physically present onsite within 2 hours during major incidents.
Preferred Certifications (Optional but Advantageous)
CCNA / CompTIA Network+
Microsoft / Linux system administration certifications
CCTV/VMS-specific vendor certifications
Job Type: Full-time
Pay: ₹400, ₹480,000.00 per year
Work Location: In person
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