Cluster Manager

11 hours ago


Surat, Gujarat, India The priyank group Full time

Cluster Manager at B'Creamy oversees multiple outlets, driving sales, operations, and team performance while upholding brand standards.

Role Overview

  • Title: Cluster Manager – Operations
  • Location: Surat/Ahmedabad/Mumbai cluster
  • Reports to: Head – Operations
  • Scope: 4–8 outlets, managing Store Managers and staff.

Key Responsibilities

  • Ensure SOP compliance, audits, hygiene, and daily operations across outlets.
  • Drive sales targets, AOV, and profitability; manage inventory, wastage, and costs.
  • Lead teams, handle training, customer complaints, and local promotions.
  • Monitor POS reports, aggregator performance , and online ratings for improvements.
  • Coordinate with HO on procurement, maintenance, and franchisee support issues.
  • Conduct performance reviews for Store Managers and implement corrective actions.
  • Analyze monthly P&L variances and propose cost-saving initiatives.

Qualifications

  • Graduate (HM/BBA preferred); 3–5 years F&B experience, 2+ in a multi-outlet role.
  • Strong leadership, Excel/POS skills, and travel willingness.

Job Types: Full-time, Permanent

Pay: ₹25, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person


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