Cluster Manager
11 hours ago
Cluster Manager at B'Creamy oversees multiple outlets, driving sales, operations, and team performance while upholding brand standards.
Role Overview
- Title: Cluster Manager – Operations
- Location: Surat/Ahmedabad/Mumbai cluster
- Reports to: Head – Operations
- Scope: 4–8 outlets, managing Store Managers and staff.
Key Responsibilities
- Ensure SOP compliance, audits, hygiene, and daily operations across outlets.
- Drive sales targets, AOV, and profitability; manage inventory, wastage, and costs.
- Lead teams, handle training, customer complaints, and local promotions.
- Monitor POS reports, aggregator performance , and online ratings for improvements.
- Coordinate with HO on procurement, maintenance, and franchisee support issues.
- Conduct performance reviews for Store Managers and implement corrective actions.
- Analyze monthly P&L variances and propose cost-saving initiatives.
Qualifications
- Graduate (HM/BBA preferred); 3–5 years F&B experience, 2+ in a multi-outlet role.
- Strong leadership, Excel/POS skills, and travel willingness.
Job Types: Full-time, Permanent
Pay: ₹25, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
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