E-commerce Operations Manager
3 days ago
We are looking for a proactive Assistant Manager – Operations (E-Commerce) to manage daily e-commerce operations, ensuring smooth order processing, inventory control, and timely dispatch across online platforms.
Key Responsibilities
- Manage end-to-end e-commerce operations across marketplaces (Amazon, Meesho, etc.)
- Monitor order processing, fulfillment, dispatch, and delivery performance
- Coordinate with warehouse, logistics partners, and marketplace support teams
- Oversee inventory planning, stock reconciliation, and forecasting
- Handle returns, RTO, refunds, and claim reconciliation
- Ensure compliance with marketplace SOPs and policies
- Track KPIs such as order fulfillment rate, OTIF, cancellations, and RTO%
- Prepare and analyze daily, weekly, and monthly MIS reports
- Supervise and guide operations executives
Required Qualifications & Skills
- Bachelor's degree in Business, Operations, or Supply Chain
- 3–6 years of experience in E-Commerce Operations
- Strong hands-on experience with Amazon Seller Central
- Knowledge of warehouse operations and logistics coordination
- Proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP)
- Strong analytical and problem-solving skills
Preferred Skills
- Experience with Amazon FBA / Seller Flex
- Exposure to D2C operations and OMS/WMS systems
- Ability to manage high-volume sales events
What We Offer
- Competitive salary
- Growth opportunities in a fast-paced e-commerce environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
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