Service Desk Associates

6 days ago

Bengaluru Hyderabad Pune, India KVC CONSULTANTS LTD Full time ₹ 6,30,000 - ₹ 8,40,000 per year

Greetings from KVC CONSULTANTS LTD

Job description

We Are Hiring For Leading IT Company.

Job Locations :

PUNE - HINJEWADI PHASE - 2

BANGALORE- ELECTRONIC CITY

Salary : Rs 4.50 LPA LPA -- FOR 12 MOTNHS PLUS EXP

Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP

Language: Proficient in English (Read + Write + Speak )Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

Roles and Responsibilities ---

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
  • Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad or Pune because this profile is available for these two locations.DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,BANGALORE SD HYDERABAD SD WITH YOUR RESUME .

TANMAY

AANCHAL

FATIMA

YAGYANSHI

SHRUTI

#KVC CONSULTANTS LTD

#NO PLACEMENT CHARGES

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