Sales Counselor
3 days ago
Job PURPOSE:
To counsel the patient according to their needs & wishes
ROLE AND RESPNSIBILITIES:
Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.
Regular Follow-up of All Leads in Recommended time.
Weekly and Quarterly Meeting Attendance Compulsory.
To Achieve and Maintain Goal of Patient Retention Ratio.
To Achieve and Maintain Goal of Lead Conversion.
To Achieve Goal of Patient Conversion.
To Handle and Resolve Patient Grievances in recommended period of time.
To Follow & improve Standard Operating Protocols set by the organization.
Get regular training & knowledge about all services.
To achieve Business Goal.
To ensure best patient experience.
To attend training programs, workshops & other activities organized by the company
Suggestions related to services to Patient
Cross selling & Upselling of treatment packages to the patients.
Regular calling to the patients
Provide best Hospitality to each and every patient.
Be responsible for the welfare of each individual in the unit and do all possible to solve problems.
To provide guidelines to patient to improve Skin health
Improvement of Counselling Skill as Per Analysis of Audit Report.
Updation of report on daily basis & analysis of the report
To do ethical Counseling to the each and every patient
Additional Responsibility Given By Management and Superior.
For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk.
Cash Handling, Cash Deposit, General Administration Work.
General Accounting Work.
Taking Patient Photographs according to Protocol and updating in Software
Updating Daily, Weekly and monthly report Regularly.
Maintain Stock Report
Do Admin Work
Do Maintenance Work
COMMUNICATIONS AND RELATIONSHIPS:
Internal: Head of the Department, HR Department
External: Patients
- KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB
Education
certificate in medical assisting
Experience
Minimum of 1-2 years' experience as a counselor or Fresher
Skills
Strong verbal communication in English & Hindi, local language and capable to
communicate all level of people
be able to relate well to people
be patient, polite and assertive
manage time effectively by prioritizing the workload
be able to evaluate his or her own learning needs and seek learning
Job Types: Full-time, Permanent
Pay: ₹15, ₹17,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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