Patient Counselor

**Job Summary**:
The Patient Counsellor is responsible for guiding patients through their treatment journey by explaining procedures, offering emotional support, ensuring excellent patient experience, and maintaining follow-up communication.

**Key Responsibilities**:

- **Patient Interaction**:

- Welcome patients and ensure a warm, professional environment.
- Understand patient concerns and guide them towards appropriate treatments.
- Explain skin and aesthetic treatments, including benefits, procedures, pricing, and outcomes.
- **Treatment Counselling**:

- Assist doctors in converting consultations to treatments.
- Resolve patient doubts and concerns professionally.
- Maintain updated knowledge of treatments, packages, and ongoing promotions.
- **Follow-ups & Coordination**:

- Schedule appointments and follow-ups.
- Regularly follow up with potential leads and existing patients to ensure satisfaction and retention.
- Maintain treatment records and update patient progress reports.
- **Sales & Targets**:

- Meet counselling and conversion targets.
- Promote packages and treatment plans suitable for patient needs.
- Upsell or cross-sell relevant services to clients.
- **Documentation & Communication**:

- Keep accurate and complete records of all interactions and appointments.
- Ensure proper documentation for every procedure.

**Qualifications & Skills**:

- Graduation in any discipline (Science or healthcare-related fields preferred)
- Excellent communication and interpersonal skills
- Knowledge of dermatology or aesthetic treatments is a plus
- Good command of local language and English
- Strong sales or persuasion skills

**Experience**:
1-3 years of experience in counselling, preferably in a clinic, hospital, or wellness center

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person