ORM ( Online reputation management )

ABOUT US:Notion Press is India's largest book publishing platform, with over 100,000 books published and sold in more than 150 countries. Established 13 years ago, we currently publish a new book every 30 minutes. As a global platform, Notion Press champions the power of words and their impact on the world.

Our mission is to democratize publishing by enabling writers to publish and sell their books directly to readers worldwide. With a dedicated team of over 120 professionals based in India and plans for expansion into Southeast Asia, Europe, and North America, we are at the forefront of transforming the publishing landscape. You will be responsible for managing the public perception of the brand across digital platforms, ensuring both the Indian and international markets maintain a positive brand image.

Your role will involve monitoring, managing, and responding to customer feedback and reviews across multiple platforms, including social media and review websites. IN THIS ROLE YOU WILL:1. Online Reputation ManagementConsistently track brand mentions, reviews, and online discussions across both Indian and international markets.

Engage with customer feedback—whether positive, neutral, or negative—promptly and professionally across social media and review platforms. Develop strategies to help the brand achieve favorable online ratings and reviews. Track and report on brand sentiment metrics.2.

Customer Research:Conduct user interviews to gather meaningful insights about customer needs, preferences, and pain points. Create comprehensive user personas for each customer segment to guide marketing and product strategies. Implement a continuous discovery process to regularly update existing user personas as market needs evolve.

Collect and analyze customer feedback about the overall brand experience.3. Marketing SupportAssist the marketing team with day-to-day activities and projects. Coordinate with other marketing professionals on collaborative initiatives.

Apply customer insights to help shape marketing strategies and campaigns. Support the team in achieving marketing objectives. A PERFECT CANDIDATE HAS:Excellent communication skills (Hindi language proficiency preferred).

Basic knowledge of social media platforms and online reputation management. Experience conducting customer interviews and synthesizing research findings. Foundational understanding of digital marketing principles.

Strong interpersonal skills for effective cross-functional collaboration. The ability to balance customer advocacy with marketing objectives. A keen interest in interacting with diverse audiences and understanding their perspectives.

Bachelor's degree in Business/Marketing/Literature, or a related field. A proactive and solution-driven approach to challenges. The ability to work both independently and within a team.

Sound like a fit? We can't wait to hear from you. BENEFITS:Our benefits package includes the best of what leading organizations provide, such as:A flat and transparent culture and a chance to work with the leadership team of a high-growth startup.

The best learning and development opportunities, with a chance to make a big impact in a hyper-growth setup. The possibility of having a huge societal impact—we help writers fulfill their dreams, and our books reach hundreds of thousands of readers in India. Other benefits include Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance.

DIVERSITY AND INCLUSION:Notion Press is proud to be an equal-opportunity employer; we don't just value diversity—we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our 'Gender Diversity' goals.

Women comprise fifty percent of our workforce.