Senior Healthcare Telecaller Executive(2-4yrs)

Position: Senior Healthcare Telecaller Executive

Experience: 2-4 years in telecalling/customer service (healthcare or digital marketing preferred) &B2B calling experience preferred over B2C

Location: P-534 Raja Basanta Roy Road, 3rd Floor, Near Southern Avenue Lake Kali Bari, beside Tyagraj Hall, Kolkata, West Bengal 700029

Company: MfunL – Healthcare Digital Marketing Agency

Job Type: Full-Time | On-site

Salary: ₹15,000 - ₹20,000 per month

About the Company

MfunL is a leading healthcare digital marketing agency in Kolkata, working with hospitals,

clinics, and healthcare professionals to build a strong online presence, boost patient

engagement, and drive growth.

Job Summary

We are seeking a dynamic and results-driven Telecaller to join our growing team.

The successful candidate will be responsible for making outbound calls to social

media, SEO & PPC leads, conducting email outreach, and performing cold calls to

potential healthcare clients, including hospitals, clinics, and surgeons.

Key Responsibilities

1. Lead Management & Conversion

· Handle inbound and outbound calls from social media leads, SEO inquiries,

and PPC campaigns

· Follow up on email inquiries and convert them into qualified leads

· Make cold calls to potential healthcare clients (hospitals, clinics, surgeons)

· Maintain detailed records of all customer interactions in the CRM system.

2. Customer Engagement

· Build good relationships with healthcare professionals and decision-makers

· Understand client needs and present appropriate digital marketing solutions

· Schedule appointments for the sales team with qualified prospects

· Provide information about our healthcare marketing services

3. Target Achievement

· Meet daily, weekly, and monthly calling targets

· Achieve lead conversion goals as set by management

· Generate qualified appointments for the sales team

· Maintain minimum talk time requirements (2+ hours daily)

4. Documentation & Reporting

· Update CRM with accurate call details and customer feedback

· Prepare daily/weekly activity reports

· Track and report on lead sources and conversion rates

· Maintain organized follow-up schedules

Required Skills &Knowledge

1. Communication Skills & Interpersonal Skills

· Excellent verbal communication in English, Hindi, and Bengali

· Should have good Analysis & listening abilities to understand client needs

· Professional telephone etiquette and voice modulation

· Persuasive communication without being pushy

· Clear articulation and confident speaking style

2. Technical Competencies

· CRM software proficiency (Salesforce, HubSpot, or similar)

· Digital marketing awareness (SEO, PPC, social media basics)

· MS Office skills (Excel, Word, PowerPoint)

· Email management and professional correspondence

· AI Savvy: Good knowledge of using AI tools

3. Healthcare Industry Knowledge

· Understanding of hospital operations and decision-making processes

· Knowledge of medical specialties and healthcare services

· Awareness of healthcare marketing regulations and compliance

· Familiarity with medical practice management.

4. Personal Traits &Motivations

· Empathy and patience - understanding healthcare professionals & time

constraints

· Professional attitude - maintaining composure under pressure

· Goal-oriented mindset - driven to achieve targets

· Adaptability - flexible to changing client needs and market conditions

· Client-focused - genuine interest in helping healthcare providers

· Growth mindset - willingness to learn and improve.

5. Qualification

· Minimum: Higher Secondary (12th grade)

· Preferred: Bachelor's degree in any field

· Advantage: Healthcare, Marketing, or Communication background

Selection Process

· Resume Screening

· Written Assessment Test (60mins)

· Practical Assessment (30mins)

· HR Interview (30mins)

· Final Interview (30mins)

How to Apply:

Interested candidates should send their updated CV at

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• How much knowledge of CRM Software do do have?
• ●How much are you familiar with AI tools like ChatGPT, Grammarly, and other advanced platforms to improve efficiency and productivity?
• Which language would you prefer to communicate with clients
• How much proficient are you Excel, for data management.

Experience:

• Healthcare Telecaller: 2 years (Required)

Language:

• Hindi (Required)
• Bengali (Required)
• English ( speaking & writing) (Required)

Work Location: In person