Desktop Support Engineer L1-L2-L3

1 day ago

Andheri, Maharashtra, India Radiant IT Services Pvt. Ltd. Full time ₹ 2,70,000 - ₹ 5,40,000 per year

Job Description -

  • ​Attend all the tickets forwarded by Service Desk and Incident management team.
  • ​Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
  • ​Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
  • ​Supporting end users for their hardware, operating system and application related issue.
  • ​Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
  • ​Ensure adherence to operational & technical escalation process (escalation matrix)
  • ​Provide accurate information in the shift handovers and on email to the respective Managers.
  • ​Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
  • ​Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.
  • ​Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Key Responsibilities:

  • Install, configure, and troubleshoot desktop and laptop systems.
  • Set up network printers, Microsoft Outlook, and remote desktop tools.
  • Ensure system updates, antivirus, and patch compliance.
  • Provide L1 and L2 technical support to internal users.
  • Maintain and update inventory records and IT documentation.
  • Support remote users via phone, email, chat, or remote access tools.

Required Skills:

  • Strong working knowledge of Windows OS and Office 365.
  • Basic understanding of networking concepts.
  • Experience with Active Directory and endpoint security tools.
  • Good troubleshooting and communication skills.

Qualifications:

  • Bachelor's Degree or Diploma in IT or a related field.
  • 1 to 3 years of relevant experience.
  • Certifications such as CompTIA A+, MCSA, or ITIL are preferred.

Salary -

  • 2.5 LPA to 5LPA

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹45,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your current Location ?

Location:

  • Andheri, Mumbai, Maharashtra (Preferred)

Work Location: In person

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