Desktop Support Engineer L1
2 weeks ago
Key Responsibilities:
- Provide first and second-level technical support for desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Set up new user accounts, email IDs, and access permissions in accordance with IT policies.
- Perform regular system updates, patches, and antivirus checks.
- Support remote users via remote desktop tools or VPN.
- Maintain asset inventory of IT equipment and ensure proper documentation.
- Escalate unresolved issues to higher-level IT support or vendors when necessary.
- Provide guidance and training to end-users on IT best practices and security.
- Ensure compliance with organizational IT security and data protection policies.
Job Type: Full-time
Pay: ₹20, ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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