Dental Receptionist/Nurse

1 week ago

Greater Kailash I Delhi Delhi, India Tooth and Tonic Full time ₹ 24,00,000 - ₹ 36,00,000 per year

The Reception is the first point of contact for all patients and visitors. This role is crucial in creating a positive and professional first impression, managing administrative tasks efficiently, and ensuring smooth operations of the clinic's front desk. The ideal candidate will be warm, organized, tech-savvy, and capable of handling multiple tasks in a high-paced environment.

Key Responsibilities:

Patient Interaction & Customer Service:

  • Welcome patients and visitors with a professional and friendly demeanour.
  • Handle incoming calls, emails, and online inquiries promptly and courteously.
  • Schedule, confirm, and reschedule patient appointments accurately using the clinic's management software.
  • Provide clear instructions regarding clinic procedures, policies, and financial matters.
  • Address patient queries, complaints, or concerns promptly and escalate issues to management when necessary.
  • Maintain confidentiality of all patient records and personal information, in line with privacy regulations.

Administrative & Operational Tasks:

  • Manage patient registration and maintain up-to-date records in the clinic management system.
  • Collect, process, and record payments, invoices, and receipts accurately.
  • Maintain front desk cleanliness, stock of patient forms, and other essential office supplies.
  • Coordinate with dental assistants, clinicians, and other staff to ensure smooth patient flow.
  • Prepare daily reports on appointments, cancellations, and patient feedback for management review.
  • Assist in insurance verification, billing, and claim processing as needed.

Technology & System Management:

  • Operate clinic management software efficiently for scheduling, billing, and patient records.
  • Maintain a basic understanding of dental procedures and services to assist patients accurately.
  • Update online booking platforms, social media, or patient communication portals as required.

Qualifications & Skills:

  • Prior experience in a front office or receptionist role, preferably in a premium healthcare or dental clinic setting.
  • Exceptional communication and interpersonal skills.
  • Professional appearance and a friendly, approachable demeanour.
  • Strong organisational skills, attention to detail, and multitasking ability.
  • Proficiency in MS Office and familiarity with clinic management software.
  • Ability to remain calm under pressure and handle difficult situations tactfully.
  • Knowledge of dental terminology and insurance procedures is a plus.

Personal Attributes:

  • Empathetic and patient-focused mindset.
  • Punctual, reliable, and disciplined.
  • Team player with a positive attitude.
  • High level of integrity and confidentiality.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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