Specialist

3 days ago


Hyderabad, Telangana, India Cognizant Full time

Sports Vendor Job Description

Sports Vertical: Mission

Organize the worlds sports information and make it universally accessible and useful

Role Description

  • Support launching OneBox for leagues based on the outlined process
  • Ensure that all issues/escalations are triaged, tracked, investigated, resolved and communicated accurately using internal tools and systems Report updates, feedback and insights to xFN stakeholders
  • Report issues and inquiries to data providers via various channels following protocols specified by providers
  • Responsible for checking data quality and performing corrective actions
  • Communicate in written form with internal and external stakeholders
  • Review all products release and update information from data providers and ensure all changes in providers will not cause any glitch in Google Sports
  • Identify and execute robust and continuous improvement opportunities within the data management processes
  • Other duties as assigned

Data and tech savviness

  • 3+ years of programming / scripting; Java preferred
  • Working knowledge in UNIX/Linux commands, XML, HTML and CSS
  • Ability to analyze data with strong spreadsheet and database query experience with SQL
  • Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges.
  • Strong attention to detail
  • Ability to do research to understand new sports concepts and terms
  • Ability and desire to continue to expand knowledge of sports ecosystem
  • English proficiency
  • Effective communication skills especially in written communication

Troubleshooting

Data and tech savviness

  • Working knowledge in UNIX/Linux command and scripting for parsing feed (XML) using XPath or similar kinds
  • Ability to build codes for simple data monitoring and analysis
  • Java readability is a plus
  • Able to multitask, experience with managing multiple projects / accounts simultaneously while paying attention to details.
  • Experience in a customer service or contact center environment
  • Experience in building knowledge base for customer support

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