Specialist IS Automation Engineer

What you will do

In this role offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) organization. Youll work on next-generation capabilities and services in Applied AI & Automation using innovative COTS products, open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, in ensuring quality, compliance, and performance across Amgens Applied AI & Automation Footprint.

In this role you will serve as the subject matter expert for the DocuSign platform, driving administration, configuration, workflow orchestration, and integration efforts across the enterprise.

This role will be responsible for designing and implementing secure, scalable, and compliant DocuSign solutions that align with business goals and regulatory requirements, especially in GxP and European e-signature contexts. The candidate will work closely with business partners, quality, legal, and IS engagement teams to deliver robust, validated solutions that automate signature workflows and related processes.

Roles & Responsibilities:

• Own the administration, governance, and technical configuration of the DocuSign platform including account setup, permissions, templates, and integrations
• Partner with business and engagement teams to understand use case requirements and translate them into efficient, compliant DocuSign workflows
• Design, build, and deliver DocuSign integrations with enterprise systems (e.g., ServiceNow, Salesforce, Veeva, etc.) via APIs, connectors, and middleware tools
• Ensure compliance with regulatory requirements such as EU eIDAS, FDA 21 CFR Part 11, and GxP standards in all DocuSign implementations
• Act as liaison between technical IS teams and business/QA teams to ensure proper validation, testing, and documentation of e-signature workflows
• Develop and maintain solution architecture documents, technical SOPs, and configuration baselines for the DocuSign platform
• Establish and drive standard methodologies for electronic signature workflow design, data handling, security, and auditing
• Monitor platform usage and performance; proactively see opportunities for automation improvements, troubleshooting, and scalability
• Stay current with DocuSign product updates and assess applicability to internal roadmap and business opportunities
• Conduct training, onboarding, and support activities for business users and IS staff on DocuSign capabilities and governance
• Lead and participate in vendor management activities including licensing, support issues, and roadmap planning
• Debugging envelope and recipient errors, tracking envelope history via the DocuSign console or API

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field

Must-Have Skills:

• Hands-on experience administering DocuSign in a regulated enterprise environment
• Experience implementing secure and validated workflow automations involving approvals, routing, conditional logic and integrations while maintaining appropriate SDLC documentation
• Proficiency with DocuSign APIs, connectors, and common integration patterns (e.g., REST APIs, native platform connectors) to enable integration with CRM, ERP and other cloud platforms
• Hands-on experience or strong familiarity with automation and orchestration platforms such as Power Automate and UiPath, with the ability to design and implement workflow-based solutions
• Proficient in DocuSign Admin and Templates, including custom fields, conditional logic, and workflow configuration.

Preferred Qualifications:

Good-to-Have Skills:

• Experience implementing front-end integrations solutions (e.g., iFrames, redirect flows, responsive signing, mobile)
• Understanding of e-signature regulations including eIDAS (EU), FDA 21 CFR Part 11, and global GxP compliance requirements
• Understanding of enterprise IT change management, documentation, and validation practices (e.g., SDLC, CSV, IQ/OQ)
• Familiarity with compliance frameworks like HIPAA, GDPR, and FedRAMP.

Soft Skills:

• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated awareness of presentation skills
• Ability to manage multiple projects and priorities with minimal supervision
• Analytical mindset: Understanding business requirements and mapping them to DocuSign capabilities.
• Documentation skills: Writing integration guides, API usage documents, and support runbooks.
• Communication: Collaborating with business users, legal teams, and IT.
• Problem-solving: Troubleshooting errors in document flows, signature logic, and data mapping.