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Training Manager-CREDIT CARD-Direct Channels

2 weeks ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 27,00,000 per year
Description

Role- Training Manager

Grade – M2/M3

Experience – Min 2 years' experience in similar roles & good understanding of SALES

Job Responsibilities

  • Manage learning & development objectives of credit-card business, mostly D0/OFR + On roll employees 
  • Identification of training needs and development of modules-classroom, web & mobile-based, in consultation with sales, product & training content team
  • Build monthly/quarterly training calendar and keep updating training content as per dynamic business needs 
  • Prepare budget for training programs and perform administrative tasks such as costs, scheduling classes, setting up systems, equipment and coordinate for enrolments
  • Conduct training programs and ensure improvement in sales metrics like leads drop at various stages of sales funnel, accounts v/s logins ratio, reducing RCU & mis-selling cases etc, card activation & RTO management 
  • Ensure right selling behaviour, sales ethics and practices are embedded through the training imparted in line with company standards and regulations.
  • Prepare weekly MISes & dashboards on training programs - oversee employee attendance, performance, KRA/SOP and keep updating business regularly
  • Regular update to the sales teams in terms of what competition is offering, how to manage objections, rejections, & planning career growth
  • Ensure 100% course completion on SMILE & KLAPP and share weekly reports with business
  • Travel to field and other business locations regularly

Behavioral Traits

  • Good relationship management, influencing & communication skills
  • Should have good analytical skills, ability to work in a collaborative manner and do what it takes to get the job done