Head - Administration

Role Overview-
To
lead, systemize, and energize
RCM's administrative operations across all business divisions — Direct Selling, Manufacturing, IT, Hospitality, and SCM — ensuring disciplined, efficient, and value-driven operations. The Admin Lead will develop robust systems, foster accountability, enhance inter-departmental coordination, and drive administrative excellence across corporate, plant, and supply chain locations in line with RCM's values of
Swasthya (Health), Sewa (Service), and Sanskar (Values)
.

Key Responsibilities1. SOP Development & Process Excellence

·      Design, document, and implement comprehensive
Standard Operating Procedures (SOPs)
for all admin functions.

·      Train teams across corporate, plant, and SCM levels to ensure SOP compliance and continuous improvement.

·      Periodically review systems to enhance efficiency, transparency, and value delivery.

2. Change Management & Cultural Transformation

·      Lead transformation from ad-hoc functioning to
structured, process-oriented operations
.

·      Build a disciplined, accountable, and service-driven culture across admin, plant, and SCM functions.

·      Act as a change champion, ensuring alignment with organizational goals and values.

3. Facility, Plant & SCM Administration

·      Oversee end-to-end
administrative and facility management
for corporate offices, plants, warehouses, and guest houses.

·      Provide
administrative support to SCM operations
—ensuring logistics, warehousing, and workforce needs are efficiently met.

·      Maintain safety, security, hygiene, and statutory compliance at all RCM sites.

·      Ensure canteen operations, transportation, and welfare facilities for plant and warehouse workers are well-managed.

4. Worker (Labour) Compliance & Discipline

·      Ensure 100% compliance with
labour laws
and contractor documentation at plants and SCM.

·      Strengthen on-ground
worker discipline, punctuality, and conduct
, addressing existing behavioural and attendance gaps.

·      Collaborate with HR and plant teams to ensure consistent enforcement of workplace standards and grievance redressal.

5. Security, Safety & Housekeeping

·      Supervise security operations, visitor access, and gate control systems.

·      Ensure fire safety, emergency response, and surveillance systems are functional and audited.

·      Oversee
housekeeping, hygiene, pest control, and horticulture
to maintain a clean, healthy, and visually appealing environment.

6. Procurement, Vendor & Asset Management

·      Manage vendor sourcing, contract negotiation, and performance evaluation with fairness and transparency.

·      Oversee procurement of goods, facility materials, and services with focus on
cost control and timeliness
related to function.

·      Maintain up-to-date asset and inventory records with tagging, verification, and accountability.

7. Travel, Transport & Hospitality

·      Manage travel and transport logistics for employees and guests across all divisions.

·      Apply
hospitality standards
to ensure warmth, respect, and professionalism in all guest interactions.

·      Supervise company vehicle maintenance, route planning, and driver discipline.

8. Events, CSR & Administrative Support

·      Coordinate logistics and arrangements for company events, training programs, audits, and CSR activities.

·      Ensure all programs reflect RCM's culture of service, health, and values.

9. Leadership, Team Development & Reporting

·      Lead and motivate the admin team across locations with a
task-oriented, energetic, and accountable
approach.

·      Build capabilities through training and performance reviews.

• ·      Manage administrative budgets, cost-optimization initiatives, and MIS reporting to management.

Key Skills & Competencies

·      Proven expertise in
SOP creation, training, and system implementation

·      Strong understanding of
plant & SCM administration and labour compliance

·      Effective
change management
and process optimization capability

·      Energetic, proactive, and
task-driven leadership
style

·      Excellent
communication, coordination, and decision-making
skills

·      Understanding of
hospitality operations
and service culture

·      Ready to
travel
frequently across RCM sites

·      High integrity, ownership, and sense of responsibility

·      Proficiency in MS Office and SAP-based admin systems

Graduate in any subject , MSW or Social work, Preferred - Retired Army or Hospitality