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Supervisor Training and Quality
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MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.
Requirements
ROLE: Supervisor Training and Quality
DESIGNATION: Team Leader Training and Quality
LOCATION: Pune/Mumbai
YEARS OF EXPERIENCE: 4
CTC- Upto 7.5LPA
Role and key responsibilities:
Training Supervision:
Identify training needs through performance data, feedback, and business goals.
Design, implement, and evaluate training programs and workshops.
Supervise trainers and ensure consistency in content delivery and facilitation.
Maintain training records and ensure compliance with mandatory learning
requirements.
Monitor training effectiveness through assessments, feedback, and performance metrics.
Collaborate with department heads to align training with operational goals.
Quality Assurance:
Oversee quality monitoring processes and ensure adherence to SOPs and KPIs.
Supervise quality analysts and ensure timely audits and feedback loops.
Analyze quality data to identify trends, gaps, and areas for improvement.
Develop and implement quality improvement plans in collaboration with operations.
Conduct calibration sessions to ensure consistency in evaluations.
Support root cause analysis and corrective action planning.
Key skills and knowledge:
Bachelor's Degree in a related field with two to four years of relevant experience preferred
Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
Strong oral and written communication skills
Proficient in Microsoft Office
Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables
Strong understanding of adult learning principles and instructional design.
Excellent communication, presentation, and leadership skills.
Proficiency in using Learning Management Systems (LMS) and MS Office tools.
Ability to analyze data and generate actionable insights
