Customer Support Representative

1 week ago

Bengaluru, Karnataka, India Artech Full time ₹ 8,00,000 - ₹ 12,00,000 per year
  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

    • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

    • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities :

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

    • Walk customers/ Provide navigational support on self-service portal

    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

    • Place outbound calls to customers when required in line with Client / Company guidelines

    • Work productively whilst maintaining exceptional call/data quality standards in line with targets

    • Contribute to the team through open and regular communication with peers / supervisors

    • Adhere to all company or departmental policies and procedures (personnel and operational)

    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

    • Maintain regular and punctual attendance in line with company policies and procedures

    • Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement:

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

    • Good technical aptitude with an ability to learn quickly

    • Excellent verbal and written communication skills Experience Profile

    • Prior international BPO work experience preferred

    • Freshers acceptable

Personal Attributes:

  • Able to work on a flexible basis as determined by the business needs

    • Ability to work under pressure

    • Team worker

    • Positive Attitude

    • Quick Learner

    • Punctual and Disciplined

    • Good Communication skills

    • Customer Focused

    • Results driven

    • High standards of Integrity

    • Attention to detail

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is a diverse business conglomerate engaged in various sectors, including Tours & Travels and Organic Products among other services. Our company is dedicated to providing high-quality services to our clients, ensuring a reliable and satisfying customer experience. We are committed to innovation and excellence in all our...

  • Customer Support Representative

    6 days ago

    Bengaluru, Karnataka, India ResultsCX Full time US$ 40,000 - US$ 80,000 per year

    We are seeking aPatient Support Service Representative(Voice)to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.What job duties can I expect to perform as a Customer Support Representative?Handle inbound...

  • Customer Support Representative

    6 days ago

    Bengaluru, Karnataka, India Sunshott Corp Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are seeking a motivated and customer-focused Customer Support Representative (Telecaller) to handle inbound and outbound calls, assist customers with their inquiries, resolve issues, and provide product or service information. The ideal candidate is fluent in communication, empathetic, and solution-oriented.Key Responsibilities:Make outbound calls to...

  • Customer Support Representative

    4 weeks ago

    Bengaluru, Karnataka, India Gain Full time

    Who are we?Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most.We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more than...

  • Customer Support Representative

    4 weeks ago

    Bengaluru, Karnataka, India Gain Full time

    Who are we? Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most. We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more...

  • Customer Support Representative

    3 weeks ago

    Bengaluru, Karnataka, India Gain Full time

    Who are we?Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most.We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more than...

  • Customer Support Representative

    6 days ago

    Bengaluru, Karnataka, India QUA Nutrition Full time ₹ 3,20,000 - ₹ 4,00,000 per year

    Job Description:We are seeking a highly motivated and customer-oriented Diagnostic Customer Care Representative to join our team in Bangalore. The ideal candidate will be responsible for providing exceptional support to customers, handling inquiries related to diagnostic services, and ensuring a smooth and efficient experience for clients.Key...

  • Customer Support Representative-Voice process

    1 week ago

    Bengaluru, Karnataka, India [24]7 Full time ₹ 4,50,000 per year

    Role DescriptionHR Name: Naveen Kalle Kindly Apply who all are in Bangalore and ok with night shift because its a face to face interviewNote: For a single opportunity lot of needy candidates are waiting . Dont apply on time pass basisThis is a full-time on-site role for an International Customer Service Representative at [24]7.ai in Bengaluru. The Customer...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India Black And White Business Solutions Full time ₹ 6,30,000 - ₹ 7,20,000 per year

    About ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title : Customer Service RepresentativeQualification : Any Graduate and AboveRelevant Experience : 1 4 YearsMust Have Skills :1.Experience in a customer service role (Voice and blended).2.Excellent verbal and written communication skills.3.Strong problem-solving skills and...

  • Customer Support Representative

    6 days ago

    Bengaluru, Karnataka, India Black And White Business Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title : Customer Service RepresentativeQualification : Any Graduate and AboveRelevant Experience : 1 to 4 YearsMust Have Skills :1.Experience in a customer service role (Voice and blended).2.Excellent verbal and written communication skills.3.Strong problem-solving skills...