Collections Lead

1 week ago

INHRGurgaonIN Kochi Virtual, India Alight Solutions Full time ₹ 10,00,000 - ₹ 15,00,000 per year

Objectives of this role

  • Identify, track, manage, and investigate delinquent customer accounts
  • Work closely with customers to negotiate payment arrangements
  • Cultivate working relationships with customers, guiding them through the repayment process
  • Follow up with customers to ensure payments are made in a timely manner
  • Use databases to monitor and update outstanding accounts
  • Keep records of all customer communications to build individual debtor cases

Responsibilities

  • Identify customers with outstanding debts
  • Contact and track debtors, encouraging timely repayment
  • Handle customer questions, complaints, and inquiries
  • Create and implement debt collection courses of action
  • Negotiate specific payment plan arrangements with debtors
  • Investigate discrepancies to resolve outstanding customer accounts

Experience, Skills and qualifications

  • Atleast 6-10 years Collections experience with a large portfolio
  • Outstanding interpersonal skills
  • Clear, persuasive verbal and written communication
  • Excellent negotiation skills
  • Problem-solving mindset
  • Professional phone etiquette

Preferred qualifications

  • Knowledge of debt collection legal requirements
  • Experience working in a deadline-driven environment
  • Account management experience

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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