Senior Executive

6 days ago


Jaipur, Rajasthan, India CarDekho Full time ₹ 2,00,000 - ₹ 8,00,000 per year
Senior Executive - Customer Care (Non Voice)

Jaipur, Rajasthan, India

Department

India Auto_New Auto_Enterprise & Dealers_d_Operations_NAD

Job posted on

Sep 18, 2025

Employment type

Onroll

We are seeking a proactive and detail-oriented Customer Support Executive (Non-Voice) to join our dynamic team. This role focuses on handling day-to-day operational activities, resolving customer and client escalations, and collaborating across departments to ensure seamless service delivery. If you're someone who thrives on solving problems behind the scenes and keeping customers happy without ever picking up the phone — this is your stage.

Location: Jaipur

Key Roles & Responsibilities

  • Manage daily operational tasks including responding to customer queries through email, chat, and ticketing systems.
  • Track and resolve customer issues promptly within defined SLAs.
  • Handle customer and client escalations efficiently with empathy and accuracy.
  • Investigate and provide resolution or route issues to the appropriate internal teams
  • Collaborate closely with internal departments (Product, Operations, Sales, etc.) to drive resolution of customer issues.
  • Maintain effective communication loops to ensure seamless customer experience.
  • Maintain accurate records of customer interactions and resolutions.
  • Prepare periodic reports on ticket status, resolution TAT, and customer feedback trends.

Requirements

  • Education : Graduation (Any Field)/Fresher
  • Strong customer-first mindset with a commitment to service excellence and quality.
  • Ability to multitask and work effectively under pressure while prioritizing tasks smartly.
  • Familiarity with CRM and ticketing tools (e.g., Freshdesk, Zendesk) and working knowledge of Microsoft Excel.
  • Excellent written and verbal communication skills with strong attention to detail.
  • Problem-solving orientation with an ownership mindset.


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