Senior Team Member

3 days ago

Chennai, Tamil Nadu, India Bank of America Full time

Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*
The process involves working claims on behalf of consumer Debit card holders. The team works on the Debit card transactions which are disputed by BOA customer; setting-up the claims, providing temporary credit, fraud report the card and pursue for chargeback opportunities as per association guidelines (Visa/Mastercard/Pulse). If the merchant comes back with Pre Arb or Re presentment, the team would need to perform complete research on the claim and finally take decision to pay or deny the claim.

Job Description*
Associate will need to understand the claim lifecycle and review claim for valid compelling evidence and take decision to pay or deny the claim.

Responsibilities*

  • Respond to customer requests in a timely manner by processing Claims within Turn Around Time
  • Investigate the claim to review if all previous steps are correctly completed (TSP, Fraud Report,
  • Review Merchant Credit)
  • Pursue chargeback as per guidelines provided by Visa/MasterCard/ Pulse
  • Determine the best course of action for the Customer to resolve the claim
  • Should have strong understanding of the internal policies, procedures, Visa and MasterCard
  • guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
  • Adherence to the SLA's – productivity, turn-around-time, and accuracy
  • Adhere to Reg E timelines
  • Should be flexible in working multiple functions

Requirements*
Education*

  • Graduation (B.Com)

Experience Range

  • Min 2-3 years experience in chargeback/ Fraud Operations

Mandatory Skills

  • Fundamental understanding of Debit Cards
  • Understanding of US Banking Regulations
  • Understanding of Claims life cycle
  • Good Communication Skills (both written and oral)
  • Proficiency with Microsoft Office Tools

Work Timings
*

  • 24X7 (Should be flexible as per business needs)

Job Location*

  • Chennai

  • Team Member

    1 week ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Job summaryJoin our dynamic team as a Team Member where you will leverage your expertise in IBM Mainframe Utilities Control-M Batch Operations and COBOL to drive impactful solutions. With a hybrid work model and day shifts you will collaborate with cross-functional teams to optimize operations and enhance system performance. Your contributions will play a...

  • Engineering Team Member

    7 days ago

    Chennai, Tamil Nadu, India Vantiva Broadband & Video Full time

    Company DescriptionVantiva (Euronext Paris: VANTI) is a global technology leader in connectivity technologies. With over 130 years of experience, we deliver industry-leading broadband, video, and IoT-driven smart systems. Our customer-focused approach combines software development, electronics hardware design, and supply chain expertise to provide...

  • FPNA Team Member

    3 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time

    TCS Chennai hiring Financial Planning & AnalysisJob Summary:Role: Team memberSkill: Financial Planning & AnalysisExperience: 2 year to 8 yearsJob Location: ChennaiShift: 3:30am-2:00pm (Need to be flexible with all kind of rotational/night shifts)Eligibility:Minimum 15 years of regular, full-time education Non-technical graduation in finance & accounts...

  • BA - Team Member

    24 hours ago

    Chennai, Tamil Nadu, India Veryx Technologies Full time

    Job Overview: As a Business Analyst in our observability platform team, you will play a key role in shaping the future of our product. You will be responsible for understanding and documenting the requirements for our observability platform, ensuring they align with the product roadmap and overall business strategy. Your insights and analysis will be crucial...

  • Senior Team Member

    24 hours ago

    Chennai, Tamil Nadu, India Bank of America Full time

    Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to...

  • Team member

    3 days ago

    Chennai, Tamil Nadu, India Ford Motor Company Full time

    Ensure all the contracts/Investigation requests are actioned per procedure and support the Service Level Agreement.Meet the productivity and quality % as per the objectives and maintain consistency.Ensure compliance with all applicable policies, procedures and guidelines to avoid Major or repeat comments in DRG, LOD audits, and CPR/GAO audits.Ensure audit...

  • Team Member

    1 week ago

    Chennai, Tamil Nadu, India Bank of America Full time

    Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to...

  • Jr Team Member

    1 week ago

    Chennai, Tamil Nadu, India Tata Communications Full time

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsProfessional SkillsJOB DESCRIPTION – STRUCTURAL...

  • MD Geriatrician

    5 days ago

    Chennai, Tamil Nadu, India Athulya Senior Care Full time

    At Athulya, we cherish diversity as our greatest asset. The unique backgrounds, experiences, and perspectives of our team members are the rhythms that drive our innovative approach. We are committed to an inclusive culture because it enables us to craft solutions that benefit all. Treating every candidate with equality and fairness is not just a policy; it's...

  • Team Member

    6 days ago

    Chennai, Tamil Nadu, India Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...