Customer Support Executive

1 day ago

Thāne, Maharashtra, India Aghreni Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

Call center-based customer support in response to a high volume of low complexity inquiries

Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

Acting as liaison between customers, production and distribution departments related to specific customer orders

Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.

Requires moderate supervision.

Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Exellent communication,Flexible with night,listening skills,upsell cross sell

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