Customer Support Executive

4 weeks ago

Thāne, Maharashtra, India 5paisa Full time

About us:

5paisa Capital Ltd. stands at the forefront of India's fintech revolution, offering a comprehensive digital platform for retail investors and traders. With a commitment to democratizing financial services, 5paisa provides a suite of products including stocks, Futures & Options, Mutual Funds, IPOs, all accessible through user-friendly mobile applications and web platforms. Today 5paisa is a go-to platform for serious traders and investors.

Role Overview:

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Agent – Voice Process. In this role, you will be responsible for managing inbound and outbound calls, assisting clients with stock market-related queries, and ensuring a seamless trading experience. The ideal candidate will have strong communication skills, a basic understanding of stock trading operations, and a passion for delivering excellent customer service.

Key Responsibilities:

  • Manage inbound and outbound voice interactions with clients related to stock market queries.
  • Provide detailed information and support on demat accounts, fund transfers, order placements, and other trading functions.
  • Offer end-to-end resolution to client issues in a professional and timely manner.
  • Accurately record all client interactions and actions taken in systems.
  • Conduct strong follow-ups on pending cases to ensure closure and customer satisfaction.
  • Maintain high levels of service quality and adhere to internal compliance and process guidelines.

Education & Experience:

  • Graduate in any discipline (Finance or Commerce preferred).
  • 1–3 years of experience in a customer service role, preferably in stock broking or financial services.
  • NISM Certification (Series VIII – Equity Derivatives) is an added advantage.

Skills & Capabilities:

  • Excellent verbal communication skills in English (additional languages are a plus).
  • Understanding of stock market basics, trading platforms, and order execution.
  • A customer-first approach with effective problem-solving skills.
  • Ability to handle high call volumes and multitask in a fast-paced environment.
  • Basic knowledge of SEBI guidelines and compliance procedures is preferred.

Why Join Us?

This isn't just another job. It's a front-row seat to the future of finance — and you're invited.

We value diversity in all its forms — backgrounds, perspectives, experiences — and are committed to building an inclusive environment where every employee feels respected, heard, and empowered to grow.We do not discriminate based on race, religion, caste, color, gender identity or expression, sexual orientation, age, marital status, disability, or any other legally protected status. Our hiring decisions are based on merit, capability, and alignment with our values — always.

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