Fusion Global Business Solution

4 days ago

Indore, Madhya Pradesh, India Fusion Global Business Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Designation : Service Assurance Consultant VacancyLocation : IndoreExperience : 5-7 Years Job Purpose :As a Service Assurance Consultant, you will play a pivotal role in proactively providing our clients with monitoring, managing, and optimizing IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities :

  • Design, develop, and implement monitoring solutions for TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations).
  • Install, configure, and maintain APM tools such as Dynatrace, New Relic, AppDynamics, etc.
  • Integrate APM tools with existing systems and applications.
  • Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.
  • Create and maintain service models to effectively represent IT services and their dependencies.
  • Plan, execute, and manage upgrades and migrations of existing monitoring solutions.
  • Monitor and troubleshoot IT infrastructure performance issues.
  • Proactively identify and resolve potential service disruptions to ensure service availability and performance.
  • Analyse and interpret monitoring data to identify trends and root causes of issues.
  • Generate reports and dashboards to visualise IT service health and performance metrics.
  • Stay updated with the latest advancements in Service Assurance,
  • Operations Management tools and technologies.
  • Collaborate effectively with cross-functional teams (Development, Operations, Security) to ensure optimal service delivery.

Experience : 5-7 years of experience in Service Assurance, IT Operations, or a related field. Knowledge :

  • Proven experience with TSOM, BHOM, or other enterprise monitoring solutions.
  • Strong understanding of service modelling concepts and methodologies (ITIL Service Management a plus).
  • Experience with scripting languages (e.g., Python, PowerShell) and APIs.

Skills :

  • Excellent problem-solving skills and the ability to work in a fast-paced environment.
  • Strong communication skills and the ability to work collaboratively with cross-functional teams.
  • Ability to work independently and as part of a team.

Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferredAbout Fusion GBS :As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results )

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