Senior Product Owner

ANSR is hiring for one of its clients.

About American Airlines:

To Care for People on Life's Journey. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American's Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American's customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Intro:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll grow your expertise to become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

Why you will love this job:

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.).

What you will do:

As noted above, this list is intended to reflect the current job but there may be additional functions that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Document all technical work, products (e.g., code, scripts, processes) according to organizational standards and best practices.
• Conduct root cause analysis for failures on any service or system maintained by your squad, prescribing detailed action items to mitigate reoccurrence.
• Ensures the security and availability of services and systems maintained by squad, by prioritizing the closure of open vulnerabilities.
• Maintain enterprise-level audio-visual applications and services where applicable: Ensure that all audio-visual systems are functioning efficiently, adhering to American Airlines design standards, and meeting the high-quality expectations of the organization.
• Demonstrate excellent problem-solving abilities and capability to work under pressure as well as proactive and adaptable approach to working in a fast-paced environment and with others.
• Demonstrate basic expertise in setting up and programming Digital Signal Processors (DSPs) to enhance audio quality and system performance. This includes troubleshooting and optimizing existing DSP configurations.
• Serve as the primary liaison for commissioning, maintaining, and troubleshooting camera and video management systems where applicable.
• Coordinate video access and system installation with project managers and end users.
• Collaborate with network engineering to design, implement, and maintain video network infrastructure, optimize camera system design and installation.
• Implement, and oversee email security solutions, including spam filtering, encryption systems, and other protective protocols where applicable.
• Provide technical support for SharePoint and email security issues. Conduct troubleshooting as needed, having experience with cloud-based email and SharePoint collaboration platforms and infrastructure, specifically Microsoft services.
• Integrate SharePoint with other third-party systems and enterprise applications. This includes designing and implementing integration solutions that ensure seamless data flow and interoperability between systems.
• Create automated workflows and custom applications to streamline business processes using SharePoint Designer (SharePoint Framework -SPFx) and PowerApps for workflow automation.
• Administration of Server Systems where applicable: Troubleshooting and accessing the stability, security, and scalability of installed Windows Server Systems.
• Implement and manage Cisco Unified Communications solutions, including CUCM, to enhance our communication infrastructure where applicable including integration with Microsoft Teams Voice and E911 (RedSky) solutions.
• Provide Technical Support for voice-related issues, addressing call quality and connectivity problems to maintain optimal system performance
• Implement software packaging and deploying software applications, ensuring smooth and efficient rollouts across various environments.
• Apply a strong understanding of SDLC and agile methodologies to manage and execute software projects, ensuring timely delivery and adherence to quality standards.
• Provide proven experience in end-user support and solutions engineering for both Windows and Mac OS environments, addressing technical issues and ensuring user satisfaction.

All you will need for success:

Minimum Qualifications: Education & Prior Job Experience

• Bachelor's degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments
• Master's degree in computer science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training
• Preferred Qualifications: Education & Prior Job Experience
• Airline Industry experience

Skills, Licenses & Certification:

• Cisco CUCM, PowerShell, Microsoft Teams Telephony
• Basic skills in network troubleshooting and configuration: Troubleshoot and configure network settings to support audio-visual systems, including familiarity with AVB (Audio Video Bridging), DANTE (Digital Audio Network Through Ethernet), and JPEG 2K video streaming technologies. Strong knowledge of video transport protocols and compression technologies
• Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL).
• Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification, a plus.
• Strong understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods).
• Knowledge of DNS records relevant to email configuration (SPF, DKIM, DMARC).
• Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange.
• Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations.
• Basic level Technical Support for Voice Systems, CUCM, Unity, MRA, and RedSky E911, Microsoft Teams Phone System.
• Strong communication and interpersonal skills.
• Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git / GitHub, VSCode, C#, .NET, JavaScript, TypeScript,).

Language, Communication Skills, & Physical Abilities:

• Ability to effectively communicate both verbally and written with all levels within the organization
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee's physical ability to safely and/or successfully perform the position's essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee's obvious or known condition. Then, if necessary, HR would request medical documentation from the team member's treating physician or others to confirm the employee's ability to perform those essential job functions safely and successfully.

Feel Free to be yourself at American:

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself in America.