Senior Analyst

7 days ago

Noida, Uttar Pradesh, India HCL Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

SENIOR ANALYST

Experience

0-2.5 Years

Skill (Primary)

DWP-UCC-Network Voice

Qualification

B-Tech

Location

Noida

Job Description (Posting).

Handling customer calls regarding technical issues, product/device problems, new feature request and general client concerns.\\r\
Responding to customer queries in a timely and accurate way, via phone, email, or chat.\\r\
Creating tickets for customer reported issues, troubleshooting, and escalating to next level with regular follow-ups until closure.\\r\
Must take ownership of customer issues, troubleshoot problems, and see them through to resolution.\\r\
Collect prompt and accurate information from customers, create ticket and document knowledge/troubleshooting steps in the form of ticket logs.\\r\
Responsible for maintaining & following the correct process flow and escalation matrix as per the SLA.\\r\
Should work on pro-active alarms monitor, troubleshoot, follow-up with customer and respective internal/external teams to fix the issue.\\r\
Should have knowledge on Unified communication, VoIP, SIP, communication manager, Gateways, and networking.\\r\
Should have basic knowledge on troubleshooting voice related issues and able to trace & analyses SIP packets.\\r\
In-depth knowledge of LAN, WAN, VoIP systems and IP Protocols\\r\
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.\\r\
Update customer information in the customer service database during and after each call.\\r\
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies \\r\
Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers \\r\
Excellent verbal and written communication skills\\r\
(1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.

Experience LevelSenior Level

  • Senior Analyst

    3 days ago

    Noida, Uttar Pradesh, India 2A Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description2A Company is a leading Real Estate Investment Firm providing comprehensive end-to-end services in private equity, investment advisory, asset management, mergers and acquisitions, and specialized funding. Our focus is on adapting to the changing needs of clients to offer a complete suite of real estate services under one roof, ensuring...

  • Senior Business Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India talentumHR Full time

    Senior Business AnalystLocation : NoidaWork Mode : Hybrid (23 days/week in office, flexibility for remote)Compensation : Best in industry, based on experienceAbout the RoleWe are seeking an experienced and detail-oriented Senior Business Analyst to join our clients dynamic team. This is a full-time hybrid role, primarily based in Noida, with flexibility...

  • Senior Business Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India talentumHR Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role : Senior Business AnalystLocation : NoidaWork Mode : Hybrid (23 days/week in office)Compensation : Best in industry, based on experienceAbout the Role : We are seeking an experienced and detail-oriented Senior Business Analyst to join our clients dynamic team. This is a full-time hybrid role, primarily based in Noida, with flexibility for some...

  • Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India Vrinda Global Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior AnalystGraduate in Commerce /MBA4 to 7 yearsExperience in managing difficult and different exceptions within process in AP with experience in invoice processing, payment processing, reconciliations and T&EProficient in MS OfficeReview/QC tasks performed by associatesHands on experience in Issue resolution and escalation managementStrong Experience in...

  • Senior Security Analyst- SOCLead

    1 week ago

    Noida, Uttar Pradesh, India CMS IT Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionCMS IT Services is a leading provider of IT solutions in India with a legacy spanning four decades. We offer comprehensive services in IT Infrastructure Management, Cybersecurity, Cloud, Network Management, and more. Our team of over 5,000 highly skilled professionals ensures seamless project execution across the country, adhering to...

  • Analyst/Senior Analyst

    7 days ago

    Noida, Uttar Pradesh, India Dewan P N Chopra & Co Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The selected candidate shall work with Transaction Advisory Services division of Dewan P. N. Chopra & Co. for assisting in company research/industry research, financial analysis and financial modelling; preparing valuation reports; documenting teasers, documenting information memorandums, documenting business plans other requisite presentations etc for...

  • Senior Web Analyst

    7 days ago

    Noida, Uttar Pradesh, India Metric Vibes Full time ₹ 10,00,000 - ₹ 13,00,000 per year

    About the Role:As our Senior Web Analyst, you'll act as the bridge between client goals and analytics execution. Lead the design and implementation of smart web & mobile analytics that uncover insights, optimize customer journeys, and boost business outcomes like conversion rate and CLTV.What You'll Do:Lead discovery workshops & translate business needs into...

  • Ip Renewals Senior Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Clarivate Full time

    We are looking for IP Renewal Senior Analyst to join our highly regarded Global Operations team at Clarivate Noida This is an amazing opportunity to work with a global team which are required for successful renewal of clients IP rights The team consists of 12-15 colleagues and is reporting to the Operations Manager This is an amazing opportunity for...

  • Senior Corporate Finance Analyst

    7 days ago

    Noida, Uttar Pradesh, India Green Field Management Consultancy Full time ₹ 3,60,000 per year

    Client:DAMACLocation:Noida, Uttar PradeshCompensation:Max budget of 30 LPA (based on years of experience)About the RoleThe Senior Analyst will support strategic decision-making and business growth through financial planning, analysis, and reporting.Key ResponsibilitiesDevelop and analyze financial models, budgets, and forecastsPrepare accurate and timely MIS...

  • Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India Barclays Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Step into a role of Senior Analyst at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a...