Customer Relations Manager

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's...

Customer Data ManagementCollect, maintain, and update customer information (leads, prospects, buyers).Ensure data accuracy and segmentation for marketing and communication.Lead ManagementMonitor leads from various sources (walk-ins, website, social media, events).Assign leads to sales representatives and track follow-up.Improve lead conversion rate.Customer...

Lead and manage the customer service team, providing coaching, training, and support.Monitor performance metrics (e.g., response time, resolution time, CSAT scores) and drive continuous improvement.Handle complex or escalated customer issues promptly and professionally.Strong problem-solving and conflict resolution abilities.Ability to work in a fast-paced...

Respond to customer questions and provide detailed information about products and services through various channels, such as phone, email, and chat. Resolve Complaints: Address customer issues and complaints efficiently and professionally, striving to find satisfactory solutions. Maintain Customer Satisfaction: Ensure a positive customer experience by...

Answer customer questions via email and through our social media accountsResolve customer complaints and issuesDevelop and implement customer service routines and processes for employees to followFoster a customer-centric culture in keeping with our brand imageCollaborate with our marketing department professionals to highlight positive customer experiences...

serve as the primary point of contact between a company and its customers, resolving issues, providing product/service information, and processing transactions like orders and returns. Responsibilities include managing multiple communication channels (phone, email, chat), documenting interactions, collaborating with other departments, and working towards...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.Job Types: Full-time, FresherPay: ₹21, ₹43,900.00 per monthBenefits:Provident...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Team leadership: Lead, mentor, and motivate a team of customer service representatives to meet performance goals. Performance monitoring: Monitor daily operations and track key performance indicators (KPIs) such as call quality, customer satisfaction, and average handling time. Quality assurance: Listen to customer interactions and ensure adherence to...