Telesales Executive

Company Overview

Kapeefit is a cutting-edge wellness company supported by IIT Mandi Catalyst, headquartered in Bareilly, Uttar Pradesh. We merge Ayurvedic wisdom with modern convenience to offer online consultations and natural remedies, addressing diverse health challenges. Our mission is to make wellness universally accessible and transformative, ensuring individuals can achieve sustainable health improvements easily and effectively.

Job Overview

We are seeking a dedicated Telesales Executive to join our dynamic team at Kapeefit, located in Bareilly. This is a full-time, junior-level position requiring 1 to 3 years of work experience. As a Telesales Executive, you will engage directly with potential clients, promoting our Ayurvedic wellness solutions and driving sales through effective communication and personalized service.

Qualifications and Skills

• Exceptional communication skills (Mandatory skill) necessary to convey complex ideas clearly over the phone and ensure customer understanding.
• Customer service skills (Mandatory skill) to provide a positive experience, meeting customer needs and resolving issues promptly.
• Proficient in CRM software, enabling efficient tracking and management of customer interactions and sales data.
• Experience with cold calling to initiate customer engagements and introduce company products and services effectively.
• Skill in lead generation to identify and pursue new sales opportunities, expanding the customer base.
• Strong objection handling abilities to address and mitigate potential buyer reservations confidently and persuasively.
• Proficiency in Microsoft Excel for analyzing sales data, maintaining customer databases, and reporting.
• Effective negotiation skills to close sales deals advantageously while maintaining customer satisfaction and trust.

Roles and Responsibilities

• Conduct outbound calls to potential customers, introducing Kapeefit's Ayurvedic wellness offerings.
• Identify customer needs through effective questioning and offer suitable product recommendations.
• Maintain and update the CRM system with accurate customer and transactional data.
• Generate leads through various channels and nurture them to conversion.
• Handle customer objections and queries efficiently to boost confidence and satisfaction.
• Collaborate with the sales team to reach sales targets and deliver on customer expectations.
• Prepare and deliver persuasive sales presentations and product demonstrations over the phone.
• Provide feedback to the marketing team about customer demands and market trends.