Specialist- Bespoke
1 week ago
- Incident Management: Receive, log, and resolve incidents related to our software and systems.
- Service Request Fulfillment: Manage and fulfill service requests efficiently and effectively.
- Problem Management: Identify root causes of recurring incidents and implement preventive measures.
- Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base.
- Technical Support: Provide technical assistance and guidance to end-users.
- Collaboration: Work closely with other teams to ensure smooth operations.
Qualifications And Skills
- Minimum 5 years of experience in a technical support role.
- Proficiency in SQL (PL) and relational databases.
- Strong understanding of Linux and Windows environments and commands.
- Strong Knowledge of Core Java and Advance Java, Hands on experience on Coding.
- Experience with ITIL framework.
- Certification in ITIL or other relevant IT certifications. (Preferred)
- Experience with ticketing systems (e.g., Jira, ServiceNow).
- Ability to learn and adapt quickly to new technologies and processes.
- Familiarity with incident and service management processes.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
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