People Cloud Customer Support

2 days ago

Bengaluru, Karnataka, India LTIMindtree Full time ₹ 14,40,000 - ₹ 18,00,000 per year

Role Description
Functional Support

  • Perform detailed business impact analysis for campaign and customer data issues.
  • Provide techno-functional support for transactional template management and campaign data segregation.
  • Maintain and optimize data aggregations to support customer segmentation and targeting.

Incident Management

  • Troubleshoot and resolve platform/application issues related to configuration and integrations.
  • Collaborate with internal teams and external partners to ensure timely resolution of incidents.

Service Requests

  • Execute configuration changes for new integrations, email management, and template creation.
  • Support business teams with platform setup and customization requests.

Problem Management

  • Conduct Root Cause Analysis (RCA) for recurring incidents and document findings.
  • Recommend and implement preventive measures to reduce future occurrences.

Monitoring

  • Monitor APIs, workflows, and data extracts to ensure platform performance and data accuracy.
  • Proactively identify and address anomalies or performance issues.

Data Fixes

  • Perform data corrections and compliance-related updates, including DSAR (Data Subject Access Requests).

Enhancements

  • Support onboarding of new partners and connectors.
  • Assist in the development and deployment of new dashboards and reporting tools.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 3+ years of experience in software support customer data platforms Epsilon PeopleCloud.
  • Strong understanding of customer data management, campaign operations, and platform configuration.
  • Experience with incident and problem management tools (e.g., ServiceNow, Jira).
  • Familiarity with API monitoring, workflow automation, and data extract processes.
  • Excellent analytical, communication, and collaboration skills

Skills
Mandatory Skills :
People Customer Cloud

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Akamai Full time

    Job Category Technical Support Would you like the opportunity to solve complex technical challenges in the cloud for our prestigious customers Are you passionate about ensuring customer success Join our global Cloud Support Team Akamai Cloud Support is a collaborative team focused on delivering exceptional experiences to strategic APJ accounts The...

  • Cloud Engineer

    6 hours ago

    Bengaluru, Karnataka, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Cloud EngineerExperience Required:10+ YearsLocation:RemotePosition Overview:We are seeking a highly experienced Cloud Engineer Trainer with over a decade of expertise in designing, implementing, and optimizing cloud infrastructure. The role requires strong proficiency in cloud platforms, automation, security, and scalability, with the ability to...

  • Senior Cloud Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of...

  • Principal Cloud Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge...

  • People Support Coordinator

    4 weeks ago

    Bengaluru, Karnataka, India Saasguru Full time

    Job DescriptionWe are seeking a proactive People Support Coordinator to join our team for a 6-month contract. The ideal candidate will have at least 2 years of HR experience and will be a key point of contact for employees, managing HR-related processes and lifecycle programs from pre-hire to retire. This role requires strong organizational skills,...

  • Cloud Support Engineer

    1 week ago

    Bengaluru, Karnataka, India eBay Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity...

  • Customer Cloud

    1 week ago

    Bengaluru, Karnataka, India Kyndryl Full time US$ 1,50,000 - US$ 2,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...

  • Principal Cloud Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ScaleneWorks People Solutions Full time

    Your Role Responsibilities You will be responsible for the technical solution sizing and implementation operations approaches as part of the day to day activities Lead face to face conversations with regards to Cloud with Internal External stake holders and technology leaders Leading PoC landscape assessment and early-stage technology...

  • Customer Success Engineer II

    1 week ago

    Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Bangalore, IndiaTimings: 08:30PM - 05:30AM ISTHybrid Model - 3 days from office & 2 days from homeAbout The TeamRubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and...

  • Cloud Customer Services

    2 weeks ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Cloud Customer ServicesThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...