Credit Control Manager

3 days ago

Ahmedabad, Gujarat, India iPath Infotech Full time

Company Description

iPath Infotech is a renowned IT company that provides comprehensive services including mobile app development, web development, BPO, software development, and managed services to businesses globally. Our dedicated team delivers top-quality results for every project, ensuring that our solutions are both affordable and effective. With a focus on user-friendly applications and streamlined processes, we aim to support your growth and success in the digital world. Choose iPath Infotech for exceptional IT solutions tailored to your needs.

Role summary:

The 
Credit Control Manager

will lead and inspire our Credit Control team, driving a culture of accountability, collaboration, and high performance. They will act as the key link between Finance and the Business Units, managing complex debt portfolios, overseeing reconciliations and escalations, and ensuring proactive customer engagement to optimise cash flow.

The role will bring strong leadership, a strategic mindset, and excellent attention to detail, along with maintaining data integrity across Access Dimensions and Power BI, while providing valuable insights to senior finance leadership.

Responsibilities

  • Lead, motivate, and develop the Credit Control team,
     
    providing support with complex cases and escalations. Fostering a culture of accountability, collaboration and high performance.
  • Build strong, collaborative relationships with Business Unit Heads to understand customers and manage sensitive accounts effectively. Being able to shape effective credit management strategies.
  • Taking ownership of complex and sensitive debt portfolios, ensuring timely collections and proactive engagement with customers and the operational teams.
  • Sending out monthly statements across the more complex and sensitive customer portfolios.
  • Oversee all escalations, reconciliations, and dispute resolutions along with partnering with the operational and billing teams to drive sustainable improvements in cash flow.
  • Setting up of new customers within Access Dimensions.
  • Maintaining accurate customer data within Access Dimensions and ensure all updates are reflected in reporting tools such as Power BI. Responsible for ensuring data integrity is maintained at all times.
  • Manage the Credit Control inbox and 3-step debt escalation process.
  • Ensuring prompt and professional handling of all internal and external queries.
  • Attend weekly debtors' calls, providing regular updates to the Group Head of Finance Integrations & Processes.
  • Provide regular performance insights and risk updates to the Group Head of Finance Integrations & Processes, contributing to continuous process improvement and robust financial control.

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