Senior Manage Facilities

10 hours ago

Navi Mumbai, Maharashtra, India Adhiraj Constructions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Role Responsibilities:

  • To lead the Facility Management team to achieve quality maintenance at optimum costs while ensuring exemplary customer experience
  • To Strengthen existing systems and processes and rollout new SOPs and ensure implementation; implementation of facility management software
  • To Conceive and manage implementation of Lifestyle enhancing services in conjunction with customers
  • To build a capable Team and create a strong reliable network of service providers
  • To engage and manage the performance of various maintenance service providers to ensure full compliance and effective repair and maintenance services
  • Manage quality of services at the best cost possible and ensure timely revenue collections due from customers
  • To continually look for opportunities to improve the customer experience at the site through FM
  • To work closely with, Legal, Sales, Accounts, HR, Projects, etc. and achieve timely decisions and rollout the actions agreed in respect of FM functions
  • To ensure proper transition from Projects & Sales to FM, and enable hassle free interaction for the customers
  • Ensuring perimeter and internal security for residents and the construction sites alike.
  • Candidates should have experience handling pre-possession and post-possession queries. The candidate should excel in handling and managing customer concerns and complaints

Educational qualifications:

Candidates should have a background in hospitality.

Experience

  • Candidate should have 12-15years of experience especially in Facility Management services of Multi-storeyed residential and Township from Real Estate and Facility Management companies.
  • Ability to manage facility related services for township Project. Exposure of Handing over of flats is must.

Key skills & traits:

  • Customer orientation
  • Ownership and action orientation
  • Communication and influencing skills, in person and in writing
  • Analytical and problem-solving skills
  • Decision-making
  • The ability to lead and manage teams and projects
  • Attention to detail but also the ability to see the implications for the bigger picture
  • Organization, time management, prioritizing and the ability to handle a complex, varied workload

Preferred Industry:

  • Specialist in Real Estate companies
  • Specialist in Facility management companies

Location: Adhiraj Capital City, Off NH4, Near Sector 37 Metro, Kharghar, Navi Mumbai.

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