Customer Insights Associate

6 days ago

Gurgaon, Haryana, India CARS24 Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Title:
Customer Insights Associate

Location:
Gurgaon

Working Days:
6 Days a Week


What Drives Us?

At our core, we believe in creating meaningful customer experiences. We are driven by insights, empathy, and the passion to continuously improve. By listening to our customers and understanding their challenges, we aim to bridge gaps, identify opportunities, and deliver solutions that truly make a difference.


What Will You Drive?

As a
Customer Insights Associate
, you will be at the heart of customer experience. Your role will involve:

  • Preparing and maintaining
    MIS reports
    to track key performance trends.
  • Analyzing customer data to identify patterns, gaps, and opportunities.
  • Engaging with customers directly through calls to capture feedback and understand their pain points.
  • Providing
    actionable insights
    to internal teams to enhance overall customer satisfaction.
  • Collaborating with cross-functional teams to ensure
    data accuracy and consistency
    .


What Are We Looking For?

We are looking for a detail-oriented, analytical, and customer-first professional who brings both data skills and empathy to the table. Specifically:

  • Minimum
    6 months of experience
    in MIS or Data Analysis.
  • Strong analytical mindset with
    problem-solving ability
    .
  • Proficiency in
    Excel (basic to advanced)
    .
  • Good communication skills with the ability to connect empathetically with customers.
  • A
    customer-first mindset
    and eagerness to contribute to continuous improvement.

  • Research and Insights Associate Manager

    3 days ago

    Gurgaon, Haryana, India The Insights Tea Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTIONPosition:Research & Insights_ Associate ManagerOffice Location:GurgaonWork Experience:2-3 years' experienceType: On Site, Full timeABOUT USThe Insights Teais a boutique Market Research Solutions' brand offered by Sarika Writes Private Limited (company established in 2018).The Insights Tea was founded in 2022. Please visit our website to know...

  • Customer Success Associate

    2 weeks ago

    Gurgaon, Haryana, India Infosec Ventures Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Associate / Sr. Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results...

  • Associate/ Senior Associate

    2 weeks ago

    Gurgaon, Haryana, India Indus Insights Full time ₹ 50,000 - ₹ 28,00,000 per year

    Experience: 1-3 yrsLocation:Gurgaon, Haryana (Hybrid)Website:About UsIndus Insights is a cutting-edge Data Science and Advanced Analytics consulting firm. The firm focuses on the banking, fintech and Insurtech sectors, where it adds value in marketing, pricing, risk, valuations, collections, and loyalty analytics. Indus Insights has been in business for more...

  • Customer Associate

    2 weeks ago

    Gurgaon, Haryana, India WNS Full time ₹ 30,000 per year

    Hiring for Customer Service Associate (Voice Process)5 Days Working2 Days OffRotational Shift and Rotational OffLocation - GurugramSalary in hand 30KWork from office profileQualification - Graduate and Undergraduate both can applyGraduate fresher can apply

  • Senior Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Triple Full time US$ 90,000 - US$ 1,20,000 per year

    TripleRoleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...

  • Associate/senior Associate

    2 weeks ago

    Gurgaon, Haryana, India Infosec Ventures Full time

    About the job Role Associate Sr Associate - Customer SuccessWho are we looking forAssociate Customer Success drives value for clients by optimizing managing business processes synthesizing data at regular intervals maintaining high-quality standards applying automation leveraging cutting edge technology performing analyses updating business rules ...

  • Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India The Artarium Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionArtarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over...

  • Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Bsln Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Service Associate (Healthcare Process)Location: Sector 20, Gurugram, HaryanaExperience Required: Minimum 3 months experience as a Customer Service Associate (CSA) in a healthcare (voice) process handling insurance-related calls.Employment Type: Full-TimeShift: Rotational shiftsAbout the RoleWe are seeking a proactive and empathetic...

  • Customer Care Associate

    2 weeks ago

    Gurgaon, Haryana, India TheBrightLayer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAt TheBrightLayer, we specialize in website development, mobile application development, cloud services, and UI/UX design to help businesses transform ideas into impactful digital solutions. Our mission is to make technology work for you, whether you are a startup or an enterprise. We deliver solutions that create real value through...

  • Urgent Search Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Hire Lab Career Solutions Full time

    Job Title: Customer Service Associate - L1 - International ProcessWork Mode: Work From OfficeLocation: GurugramAbout the RoleWe are hiring Customer Success Associate – L1 for an International Process. This role requires excellent communication, strong problem-solving abilities, and prior technical support (troubleshooting) experience.Key...