Customer Insights Associate

5 days ago

Gurgaon, Haryana, India CARS24 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Insights Associate

Location:
Gurgaon

Working Days:
6 Days a Week


What Drives Us?

At our core, we believe in creating meaningful customer experiences. We are driven by insights, empathy, and the passion to continuously improve. By listening to our customers and understanding their challenges, we aim to bridge gaps, identify opportunities, and deliver solutions that truly make a difference.


What Will You Drive?

As a
Customer Insights Associate
, you will be at the heart of customer experience. Your role will involve:

  • Preparing and maintaining
    MIS reports
    to track key performance trends.
  • Analyzing customer data to identify patterns, gaps, and opportunities.
  • Engaging with customers directly through calls to capture feedback and understand their pain points.
  • Providing
    actionable insights
    to internal teams to enhance overall customer satisfaction.
  • Collaborating with cross-functional teams to ensure
    data accuracy and consistency
    .


What Are We Looking For?

We are looking for a detail-oriented, analytical, and customer-first professional who brings both data skills and empathy to the table. Specifically:

  • Minimum
    6 months of experience
    in MIS or Data Analysis.
  • Strong analytical mindset with
    problem-solving ability
    .
  • Proficiency in
    Excel (basic to advanced)
    .
  • Good communication skills with the ability to connect empathetically with customers.
  • A
    customer-first mindset
    and eagerness to contribute to continuous improvement.

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