Service Relationship Manager

2 weeks ago

Bengaluru, Karnataka, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Service Relationship Manager-Affluent-Priority-Regional sales

Role: · Handling personalized service requests of Affluent customers. · Generation of timely business MIS. · Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment. · Coordination with CPC/RPC/Investment desks for account opening of Affluent customers.

· Managing complaints of Affluent customers and ensuring their resolution within TAT

· Meeting Affluent Key customers in person for Customer Profiling and Service Hook activations

Job Requirement: · Excellent written and oral communication skills · Developing and maintaining banking relationships with a select group of high net worth customers · Excellent communication skills with customer service orientation · Courteous and polite · Good Knowledge of Microsoft Excel · Understanding of banking norms and processes Experience LevelMid Level

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